Vector SecurityReviews of vectorsecurity.com

Recently had trouble with alarm being very sensitive to going off when I was not present. In fact, the local police charged me $50 on the second visit. I called Vector and they did send someone out who was very good. He was surprised that I have had no one come to change the batteries or check the system in 5 yrs. he said that I should have a follow- up from. vector to upgrade my system because it was out of date. No one from Vector has called me since his visit. The new batteries seemed to have helped.

very pleased with the service experience

I have been very pleased with the service provided by Vector. I especially like having tech support when needed arrive quickly. I have not had any need for rework of any repairs. I think that I am getting good value for the money.

After my home was broken into, I was recommended to Vector by a neighbor who used them for their security needs. Starting with my very first call to Vector they were responsive, sympathetic and professional. They understood my needs and did not pressure me into upgrading. I have had my security system installed now for 2 years and I have never had an issue with the hardware and software provided. Their website (Alarm.com) and phone app are extremely user friendly. I had to contact Vector today due to a sensor issue (it was a problem with my window, not their equipment). I went to their website this morning to open an issues ticket and before lunch I was contacted by phone with instructions on how to fix. I followed the instructions to send an email to local office and my issue was resolved by the time I came back from lunch. It's so refreshing to receive such exceptional & personal customer service. A huge shout out to my local Vector contacts Andrew and Alysia. THANK YOU!

Call to discontinue service due to lost of job, company was to sent cancel letter to my email address, letter never sent. Company claims they sent it out. Company claim to sent statements/letter to physical address. I inform company that I never get mail at physical address and I had phone company with my mailing address, but they claim never to have receive, but I have a letter sent from company dated October 12, 2009 Dear valued Customer sent to my mailing address.

Charles was very professional and well versed in the product. He was quick and neat while installing the system.

I am afraid to alarm this system all the time, because I am afraid that it will go off. It was not installed right and the company is hard to talk to. I was with another company and I wished that I had stayed with that company. I will go with another company, when the contract is ever up. Check out other security systems before you go with this company.

My husband and I always get great service from Chris Johnson. He does a wonderful job but always goes above and beyond to resolve any problems/issues a customer has. He's knowledgeable, listens, communicates and gives you a detailed explanation on anything you want to know about any of the services Vector provides. He truly knows the definition of providing good customer service and making sure he leaves happy satisfied clients Vector Security is very lucky to have him represent their company😊