Vector SecurityReviews of vectorsecurity.com

I have no problems what so ever with the keypad or sensors in the 3 years I have used Vector in my home. I did however have a problem with the technician that came to upgrade my keypad a few months ago. First, he did not show me his ID when I met him at the door. Second, it seemed like it took a very long time for him to fill out the new contract paperwork I needed to sign for the new keypad(30 minutes+). I filled out a survey card of my experience while I waited and wrote a comment that the Tech. did not present his ID. When he finished the new contract I signed where he asked me to but one line was incorrectly highlighted, making the contract invalid. He left for his truck and another long wait for him to fill out a new contract. While out in the truck he read the survey card I had filled out, cause when he returned he looked at me and said "So I guess you want to see my ID?" I signed the second set of papers and he left. I received a phone call from him later that day saying I didn't sign on every line I should have and he would need to return the next evening. He must have been the worst field tech I have ever experienced in my life. Mike R.

Every item you want to add to your system "requires" a tech come to your house. I am very tech savy and can do it myself with maybe a tech on the phone, but they want me to cough up $136. Won't even attempt to assist with issues on the phone, always send someone out and then more $$$. Sales rep says call me anytime, but then does not respond. If I did not have so much invested I would change to another company.

Recommended to Vector Security by a friend, and have been more than happy with response to inquiries and service when needed. If alarm is set off, almost immediate call received. Very happy customer and would totally recommend to friends.

Communicated several months back to have the digital system for my residence installed and was advised that i needed to wait for my contract to mature. That doesn't make any sense.... you want to keep your customer keep them happy, especially when the competition of security systems are on the rise.

Response times have been great. I got a great deal when i first signed with them; however, they don't do much in the way of deals to keep customers. I usually get one month free with a renewal of a year. That is less than 10% a month discount. It would be nice if they gave a lower rate to those who renew especially since I own the equipment at this point.

A good value for a dependable system. They don't try to sell you a bunch of bells & whistles you don't need

I've had Vector Security in my home for years and never had any issues. In fact, my sisters both have installed systems from Vector and are just as happy.

Vector security was fine, but like every other security company they lock you into a contract. I now use SimpliSafe because their monthly rate is only 14.99 and there is no contract. You can get more options for a higher monthly rate, but comparing apples to apples SimpliSafe is much more cost effective.