VCA Animal HospitalsReviews of vcahospitals.com

For VCA RIdgewood, New Jersey. I currently pay $117.87 per month for a wellness plan, with the expectation that this plan provides value, transparency, and reduces surprise costs. Most recently, I was charged $43 NAIL TRIM per dog ( have two dogs), which was not communicated to me prior to the service being performed. I was only informed of the cost at checkout, as I was about to leave. Had I known the price beforehand, I would have had the opportunity to decline the service. These add-on charges make it feel as though additional fees are being applied opportunistically rather than transparently. As a wellness plan customer, I find this experience disappointing and frustrating. Clear communication and upfront pricing should be standard practice, especially when optional services or products are involved. I did sent an email, they replied after two days to provide them more details but since then I have not received any response back after that. This service was done 1-8-2026.

The VCA clinic down the street from my work is great, however...the emergency VCA pet hospital in Loveland is absolutely horrible - I showed up in a snowstorm late at night with my Pup throwing up every 5-10 minutes and they checked him out and then left us.........for hours!!!! They literally forgot we were there, even with me yelling out "hey, hello? We're here!" Nobody came to check on us, they literally forgot they had a job to do until the pizza they had delivered arrived. That's when they realized they had a patient (who was still throwing up and massively dehydrated at this point) I should've taken that pizza and thrown it in the snow because those selfish workers still had the gall to charge me, knocking a measly 100 bucks off my $1000 bill Don't ever go to the VCA emergency hospital - they care more about their pizza than your Pup 😡

AVOID THIS PLACE! - SEVERE MISDIAGNOSIS! Sales driven surgeries rather than patient care! Pets become part of the family and we lovingly refer to Otis as our "son" or a "brother" to our son and daughter. Where ever we go he goes and we miss him any time we can't take him with us, which is why this was such a horrifying experience. During the holidays of 2025 we noticed Otis was having acute pain when we touched his belly or back. When his condition didn't improve we decided to take him into the vet. Unfortunately we chose this location. This was considered an emergency visit (being on the weekend) so prices were substantially higher than a regular visit. Initial interactions with DVM Ryan Schreyer and staff were courteous and kind. I described the conditions and concerns for Otis and x-rays were recommended. DVM Schreyer reviewed the x-rays in the exam room and was confident Otis had a blockage in his small intestine along with a foreign body in his stomach requiring surgical intervention. After sitting for a while a staff member came in with digital documents for me to sign, seeing the price of over $8k, and realizing they wanted to do surgery right away I asked to see DVM Schreyer for more explanation, since there had been no discussion of jumping into surgery right away. As DVM Schreyer began to explain the necessity of the surgery and that Otis could likely deteriorate to the point of death in the, implied, next 24 hrs, I began to feel like this was more about trying to get a surgery on the books rather than the care of Otis. As a family we prayed for Otis, gave him hugs and kisses, thinking he could die through the night, but wanting a second opinion because of the feeling that the surgery was being pushed for profit. We took the same x-rays to other vets the following day and found a completely different diagnosis with no need for surgery and that his condition could be taken care of with some inexpensive medication and rest. When contacting the Medical Directors about this they directed DVM Schreyer to call (best way for no documentation). DVM Schreyer apologized for the experience and said that ultimately prescribing Otis Hydrocodone was proper treatment for back pain. This told me they weren't willing to take responsibility for the severity of this misdiagnosis and didn't stand behind their initial findings, Hydrocodone would have made the blockage worse. Leading me to also believe the surgery was much the same as a mechanic offering services to increase the amount of revenue from a visit whether it's needed or not. In my opinion this location should be under investigation from state agencies because I wonder how many other surgeries were performed when not needed, how many family pets died as a result of a misdiagnosis.

I learned through everyone else that went that this company up charges a marginal amount. An ‘exam’ (the vet just looked at the spot, didn’t actually do anything) and medication cost me 122. While on Chewy, I could’ve gotten the medication needed for 13 for 30 capsules when the VCA charges 75 for 14 capsules. The ‘exam’ itself was 80 dollars (mind you, they didn’t examine the dog, just took his weight); and to find out to get his tooth fixed would be 1300-1400 dollars. After I expressly told them I am a full time college student and a part-time worker, I can’t even apply for credit (which they told me to do). This is compared to a smaller vet clinic who would’ve charged me 200-300 for surgery and less for the medicine.

Visited there today for a simple nail clip & rabies vaccine update. She had an exam only 2 months ago, but I was CB ok with Dr drew doing one since she is a senior. Bella is feisty, so aftef the rabies shot & an exam that lasted about 2 seconds & almost $ 300 he gave up. The vet technicians could have assisted, but he would not even try. Told me that I would have to sedate her & bring her back another time. All this for a simple vaccine & nail clipping(her nails are getting stuck in rugs, blankets,& I’m afraid that they will soon curl into her paw) I don’t want anyone to get bit or scratched, but they are trained- or should be- to handle animals. Don’t go here. The vets don’t stay, so that’s saying something right there. None of the vets here handle feisty-animals very well. Go elsewhere.

I have been here before with my elderly cats. They have all since been relieved of their suffering. Today's, I had a somewhat emergent question and the website says to call for questins,appointments or concerns. I was on hold for 37 minutes and never once talked to anyone... I now will have to either just bring her in as an emergency and get charged an obscene amount of money, or I will have to miss work tomorrow and take her I to her vet to be seen. Either way, I will do for her but I just needed them to answer he phone for some guidance. So much for customer service, I guess. My dog was recently diagnosed with Cushings and now there is a new concern. She is my daughter as I do not have kids, so I am very disappointed when all you had to do was answer the phone...

Called them for a Cat Emergency which involved a pot of boiling water cat need help and they refused to see the cat without funds they would not allow a surrender of injured cat. And ALL VETS are nothing but hungry money grabbers. Is their job not to be there for a PET in NEED? Nope again all about the finances they really DO NOT GIVE 2 SHITS ABOUT YOUR PET. Again its what on your credit card or what's in your wallet.. Vets need to start seeing and putting aside funds in a direr EMERGENCY OF AN ANIMAL WHEN THEY ARE IN NEED..

While these guys are more expensive, I think the excellent care they provide is worth it. Also they are nationwide so you can take your pet to any of them. The Care Club is a great deal that covers unlimited visits for pets which is good for dogs that tend to get sick a lot. Each facility is independently owned and operated which makes each one unique. I would recommend these guys to anyone.