VCA Animal HospitalsReviews of vcahospitals.com

If I could give 0 I totally would. STAY FAR AWAY FROM THIS PLACE if you care about your animal. They don't give two craps about our animals! All they want is their money and they don't tell you anything. Then they made me pay more money to get my pet back! It was robbery!!!!!!!!!!! Never experienced anything like it.

Left one vet due personality clash. Uniacke Lakes Animal Hospital Nova Scotia Nice and pleasant welcome. Convinced me to have tests and vaccinations done. On further inspection, vaccinations not due. Hounded me constantly after first visit by phone, email and text for upselling. If could give a negative number rating I would.

After years of compassionate care for multiple pets, my pet died and when I went to cancel th My VCA care club account which just auto renewed in January, I was informed I owed for the balance of the year, over $1,500. This is so outrageous and not compassionate as a service organization, I have already spent thousands of dollars caring for my pet and now having to pay for services never to be used is crazy. The manager reached out and corrected the balanced owed for the services provided to my satisfaction.

I would rate this place 0. They killed my cat. They didn’t help my sick kitty which ended up in his death I brought him a month after moving because his symptoms weren't getting better so I figured it was more than the move. I took him in the vet said he had a cat cold didn't clean him up by getting gunk off his eyes or nose sent is home with weak meds he went through two doses the initial and then a stronger dose. Still vet didn’t seem worried he used all second dose had an appointment the day he died. We called the vet to tell them he has passed and cancel the appointment and tell them they sucked and they called us a week later asking if he was going to come in and i also received an email saying “how can you tell my cats name loves you” like this have been extremely hard we don’t need to be more bothered by them. I saw a video of a vet cleaning out a sick cats wyes and nose which didn't tale place at my appointment. The bill was 371 for what then more for meds that didn't work and now a cremation. I jusy wish they did their job id still probably have my cat. DO NOT TAKE YOUR PETS HERE OF YOU WANT THEM TO LIVE!!! Because my cat was sick and lived in a house with my bunny my bunny also passed, i lost two animals in one day because this vets office and their lack of initiative to help my cat like how do you not even clean him. I’m crying watching a video if a vet caring for a sick kitty when this vets office did nothing.

I had my dog in VCA in Fishers,Indiana and i would think that $10,000 we would get some kind of results, instead we get lip service saying they want more bloodwork and another ultrasound . this is bullshit !!. This hospital is doing nothing but overcharging for everything . So yes, I'm not happy.

All the front desk person cared about my membership to careclub wouldn't answer my questions and when he did they were just bullS*+t lies. The doctor was very nice but that was it didn't feel safe to leave my dog for surgery. I won't ever go back

The 7 Hard Lessons I Learned (In My Opinion) I’m writing this review for you — a pet owner who cares enough about your family member to read reviews before making an informed decision about your pet’s life and health. I hope sharing our experience helps you avoid what we went through, which would make the nearly $2,000 we spent worth it. The moral of this story? Seriously consider an independent vet, and think carefully before choosing a clinic that’s part of a large corporate group. CBC News has covered the pressure corporate vet clinics face to prioritize profit, and that context helped me understand our experience. Our dog had persistent ear infections, severe skin inflammation, and yeast-related symptoms that were repeatedly treated as allergies. He received ear medication, flea medication, and an allergy injection (Cytopoint). We were told it can take time to work, but we saw no reduction in itching or inflammation. As symptoms worsened, we were told the clinic was too busy to see him for over a week, despite accepting new clients. During that time, we asked whether infection could be involved and whether antibiotics or antifungals should be considered. We were advised against them and told to continue allergy management. Eventually, we went to an emergency vet (emergencies only). Our dog was given antibiotics, and for the first time, we saw real improvement — especially with the yeast symptoms. We also had him on Open Farm grain-free food, consistent with what we had repeatedly said about his severe grain allergy. We finally felt relief. We returned to the original clinic only to address his remaining ear infection. I explained the improvement and the grain-free food. The vet recommended a prescription “hypoallergenic” diet described as containing hydrolyzed wheat, stating our dog needed grains for heart health. Trusting the medical advice we were paying for, I bought the food. After switching foods, our dog reacted severely. When I read the label myself, I saw that while it contained hydrolyzed wheat protein, the first ingredient was rice — a grain — and not hydrolyzed. Getting Fired? I returned to explain the reaction and that our dog was worse again. After later reviewing the records, I saw that our dog’s grain allergy had been documented multiple times, yet dismissed as “unlikely.” There was no apology, no acknowledgment, and no refund for the $168 bag of food. Instead, the clinic arranged a food exchange through the manufacturer. We gave the replacement food to a family in need, as it was not appropriate for our dog. At that point, the food and nearly $2,000 in treatments had resulted in no lasting improvement. We were back at square one. I left calmly and said only, “Your actions are dishonourable.” After that, we were informed management would be meeting to discuss “firing us as a client.” From my perspective, this reflected the corporate culture at play. Ultimately, it is my dog’s life and health that is directly affected by this corporate culture. I didn’t wait to be fired. I asked a friend for a recommendation and went to an independent vet. What a paradigm shift. The new vet reviewed the records (including the “non-compliant” label and the documented grain allergy), prescribed antibiotics and antifungal medication, and explained the infection was too severe for allergy management alone. Our dog improved and recovered. The 7 Lessons I Learned Always request and read your pet’s medical records. “Non-compliant” can mean advocating when something isn’t working. Symptom control is not treatment of root cause. Timely access to care matters. Always read ingredient labels yourself. Corporate culture can influence medical decisions. Independent vets can offer clarity and resolution. Thank God for vets who remain independent and can make caring for their furry patients their main mission.

My current experience with them is solid and great its nice working them to be honest