VCA Animal HospitalsReviews of vcahospitals.com

Not only is this a vampire company they suck you dry for ONE PILL! $41 -The Vet is a newbie (BTW) go back to your country! Exploitation is not appreciated in the U.S. The so-called office manager is a JOKE! Chased us out as I must have offended her minions! When I said, "ARE YOU KIDDING ME?" I haven't the patience for incompetence or attitudes! I Hope VCA never gets sued as this idiot (Heather the Beast) thinks the cement outside by the parking lot is their property!! lol! while just trying to show off! Threatens to call the police! I said go ahead! There's my license plate! Going to a much more experienced and successful Vet! This is the new office up by CalState-- As the practice on 40th street in San Bernardino closed. Don't waste your time at this office on west Northpark. My cat is better - not PUKING! Without you or your empty office. Good luck!! Useless is putting it nicely! So glad I am not at the mercy of you thieves!

We have the monthly contract with VCA and while they help my dogs when we schedule appointments.. the issue is my older chihuahua is over $200 per month and we still had to pay separate for some dental work.. my younger dog is almost $70 per month.. just seems very expensive..

A VCA vet couldn’t recognize a life threatening emergency, and told me to wait for an unnecessary MRI overnight to begin treatment. My pet died awfully, waiting, when they should have been at an Emergency Hospital. VCA pays their commission vets a very low salary. They will kill your pet, rather than give up a penny of the commission money.

DO NOT BRING YOUR PET HERE.. On December 10th we took our 11 year old Chihuahua into the emergency care at VCA Aurora because she was drinking excessive water and was unable to keep it down and also had not eaten over 24 hours. She is also on seizure medication. We arrived at about 9 pm, we were happy to see they were not busy.We explained why we were their and they immediately took her back to an exam room for evaluation. Nearly an hour passed and they came out and got us from the waiting room and brought us back to an exam room, where we waited until Dr. Michael Houfek came in to tell what needs to be done . He said the concern was that she was dehydrated and one of her pupils was enlarged leading him to believe she may have a brain tumor or cancer or she may have had a stroke. He then presented us a treatment plan saying she would need blood work, her kidneys and liver checked as well as an ultrasound and MRI that would would have to wait until Monday, 3 days later, she would also need to be hospitalized for 48 hours. the total estimate was well over $6000.00 which they would need half to start the treatment. Michael Houfek also said the other option was to euthanize her because in his words" she will not be the same dog as yesterday "( we brought in a lively dog who was dehydrated, and all of a sudden she is deteriorating this quick, I don't buy that ). We asked that since she is dehydrated that they start her on fluids, Michael Houfek was very negative and said that she is declining and that would not change the outcome. At this point no tests were run , the only thing done was a catheter was put into her leg. He then told us her glucose level was 80 and said her kidneys and liver may be failing. We then asked if we can do the basics, blood work and urinalysis so that we may have a better understanding of what is going on with her so that we can make a determination of what our next steps may be. We then asked she be put on fluids at which time Michael Houfek said they will work up a new estimate, we again asked to have fluids started and he left the room obviously annoyed. Another 45 minutes has passed, during this whole time we have not seen our dog, as she was somewhere in another room. Now Michael Houfek sent in a young tech to go over the new estimate nearly $3000 ( although very high priced I am not complaining about the cost , I was just trying to get some answers with the least amount spent so we can make a decision on our next steps.) We asked again if fluids have been started because before Michael Houfek left the room earlier we agreed that he was going to place fluids under her skin to help with the dehydration. Now 1 more hour has passed and he sent in an older woman holding our chihuahua away from her body and said that the doctor wanted you to see the condition she was in, to us she looked very scared all we kept hearing from them is she will not improve but at the same time they keep pushing the treatment plan, this tells me they care nothing about our pet and they only care about how much money they can get us to agree to. Before the tech left with our dog again , we had asked again why the fluids have not been started before she was able to leave we stopped her and said we would like to see her receive the fluids and to get Michael Houfek into the room to do it. ( after over 3 hours emotions were starting to take over ) At this point we were there over 3 1/2 hours and still nothing has been done except a catheter was put into her front leg. We had already agreed to the blood work and fluids so we can take her home. Michael Houfek was very negative the whole time and my emotions got the better part of me , at this point Michael Houfek ordered us out of the building. As I was walking to my car I noticed the catheter was still in my baby. I went back in to have it removed. I brought my dear lively Chihuahua to the emergency room because she can not keep water down and that she had not eaten over a day and we left about 4 hours later with a pet that looked 10 times worse then she got there. We then decided to go straight to Plainfield Animal Hospital, while in route our beloved Mercedes had passed away. ( we certainly hope they did not do anything to harm our baby. The last statement Michael Houfek said to us was to get out of the building I have other patients who have approved treatment. ( maybe a HIPPA violation). The only reason we came here was it was much closer than Plainfield. Boy oh boy did we learn a lesson. I DO NOT RECOMMEND anyone to come here due to the unprofessionalism displayed by Michael Houfek. We honestly believe that the inaction of Michael Houfek by not giving fluids killed our dog. DO NOT BRING YOUR BELOVED PET HERE.

This is specifically about the VCA Animal Hospital in Tempe, AZ on Broadway Road. They did not provide proper follow-up care when my cat's infection resisted treatment. After I called 3 times, a technician finally called me back and was unable to answer any of my questions! She basically blew off my concerns. The vet had told me this was a serious infection and the tech acted like it was no big deal. I've been a customer 8 yrs, spent $296 on this appt and they can't be bothered to do proper follow-up? I was told spaying my cat would fix the problem They wanted to charge me $850 to spay vs $350 elsewhere!

Ponte vedra location: here’s my response to the text that said: come get your cats. You have 10 days to remit payment. I left work for an hour to get them this is the WORST experience I've had with you all and that says a lot because I've been dissatisfied for years and my baby Toby still has the same skin issues and you guys recommended a food for him that his him obese and you forced vaccinations on my cats because you're all weird about the virus that has a 99.9% survival rate!!!! I'm sick and tired of it and I am coming now to get my cats and you will NEVER get my business again ! I own the #1 medical spa in Ponte Vedra Beach I have 7,500 clients and They all LISTEN TO EVERY WORD I SAY !! I have 30,000 Instagram followers ! Straight up the way you treat your clients is APPALLING!!! I've paid you THOUSANDS OF DOLLARS I HAVE NO OUTSTANDING BILLS WITH YOU! If you keep doing business like this you will lose all your clients!!!! Stupidity on management and ownership!! Just wait until a quality VET comes to Ponte Vedra your asses will be grass!! Same three issues EVERY TIME I LEAVE YOUR CLINIC 1.) cats still have issues 2) I am way over charged because you think you're so damn special 3) your staff and management has no clue what is going on and I stay on hold for 30 minutes every single time!!! Kiss my butt !!!!!

It was my first appointment and when I made the first call to establish that High Peaks would accept my dove as a "new patient", I carefully expressed the importance of this little one to me and my life. When, subsequently, I made the appointment, I reiterated the same importance so that it would be understood (so I thought, shame on me). Sadly, I wasn't familiar with the location so I gave 30 minutes extra time in case I got turned round en route. Indeed, I did. Construction, traffic, incorrect directions, but I persevered. Yes, I did arrive late. No, I did NOT expect other appointments to be delayed. But what I CERTAINLY DID NOT ANTICIPATE IS BEING IGNORED WHEN I ARRIVED, as the 2 "gals" at the desk, fingered papers, sat back comfy in a their chair and when, my presence was acknowledged, I explained my tardiness, humbly and was told, flatly "Oh, sorry you couldn't made your appointment. We're booked solid." Not even the courtesy of asking if I'd like to make another appointment. (Too busy looking busy, obviously.) So I inquired "Am I to understand that I can't make another appointment?" The facial expression, behind a dime-store face mask, was "disgust"! A "consult" had to be held between the 2 "gals" to figure out how, when, which, why, where, &c. another date could be managed. Meanwhile, I was made to feel a complete non-entity! They "care"? (That's what they claim on their web-site.) Not obviously. I'm going to be kind and hope that this is an isolated atmosphere and that it does NOT reflect the general consensus of VCA Animal Hospitals. I WILL try another hospital, over an hour's drive away. But as for "High Peaks" in Ray Brook NY? I will keep this review as gentlemanly as would make my civil parents proud and give the following descriptives of the personnel I had direct, personal encounter with: inconsiderate dispassionate unsympathetic condescending apathetic narcissistic I'm just so grateful that I didn't subject my precious little companion to... I dread to even think.