Vault InsuranceVault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Vault Insurance (vault.insurance) has 435 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Insurance · Tampa, Florida
Excellent
Insurance · Hallandale Beach, Florida
Excellent
Insurance · Jacksonville, Florida
Excellent
Insurance · MIAMI, Florida
Excellent
435 approved reviews, newest moderated first
Edmond C.
Poor hadling of claims, horrible communications with policy holders, and overpriced policies
Response from Vault InsuranceOct 19, 2023
Edmond, thank you for your feedback, we certainly understand this can be frustrating. We pride ourselves on providing premium services for our customers, especially our exceptional claims services. Please let us know if you have further questions or concerns.
BC
Vault stands behind its customers, and is a great company!
Response from Vault InsuranceOct 11, 2023
BC, thank you for sharing your feedback with us. We are honored to serve customers like you!
Kevin E.
Outstanding handling of my claim. I was driving to florida the day after the hurricane and you called me to touch base, well prior to me reporting a claim. Great adjuster great handling of my claim. Thank you
Response from Vault InsuranceOct 11, 2023
Thank you for taking time to share your feedback, Kevin. We are beyond thrilled that your experience with Vault and your adjustor was nothing short of seamless and thorough.
JENNIFER W.
It is always a joy to phone Vault. Every time I have phoned I have spoken to a charming helpful caring individual. I always feel refreshed and assured that whatever I have called about has been resolved. Please keep the friendliness up so important in this day and age. Thank you all.
Response from Vault InsuranceOct 11, 2023
Jennifer, thank you for taking the time to share your feedback. We are immensely proud of the team we've built here at Vault. We're so glad to hear each interaction you have with us is nothing short of amazing.
Blair D.
Our roof damage claim was denied after several months of brutal storms where tiles went flying. We had interior home roof leaks. We had our handyman fix that for obvious reasons Vault tried to use that against us a pre existing condition. Eventually they paid, but as a lawyer i was hoping they wouldn’t so I could sue them for bad faith, which it was
Response from Vault InsuranceOct 11, 2023
Blair, we appreciate you sharing your feedback with us. We apologize for the delay in your claims process and if you have any further concerns or questions, please don't hesitate to reach out to us.
Robert M.
When you buy insurance, you want coverage when it matters. Vault delivered.
Response from Vault InsuranceOct 9, 2023
Thank you for sharing your feedback with us, Robert. We're so glad to hear you had a great experience working with us during your claims process.
GS
Prompt. The estimate was generated quickly Adjusted quickly at the shop and car was fixed quickly. What more can you ask?
Response from Vault InsuranceOct 9, 2023
GS, thank you for sharing! We're so glad to hear your claims experience with us was quick and and prompt!
Jeffrey
Quick, efficient processing with very personable staff.
Response from Vault InsuranceOct 9, 2023
Jeffrey, thank you for taking the time to share your feedback. We take pride in our customer experience and team members here at Vault, so we are thrilled to hear you received excellent service from us!