Vault InsuranceVault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Vault Insurance (vault.insurance) has 435 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Insurance · Tampa, Florida
Excellent
Insurance · Hallandale Beach, Florida
Excellent
Insurance · Jacksonville, Florida
Excellent
Insurance · MIAMI, Florida
Excellent
435 approved reviews, newest moderated first
Edward G.
Had a great experience with Vault. Greg was very helpful guiding thru the claim. He was always very responsive to my calls and emails.
Response from Vault InsuranceDec 13, 2023
Thank you for your positive feedback, Edward. We're glad to hear you had a great experience with Greg during your claims process. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Steven T.
Significant increase in premium (approximately doubled) with no claim or material change to property.
Response from Vault InsuranceDec 13, 2023
Hi Steven, We understand that the adjustment in premium may be unexpected. Today’s market has faced many difficulties that have required a more diligent underwriting practice, aimed at ensuring accurate risk assessment and providing comprehensive coverage. Unfortunately, this adjustment has led to increases in premium policies across the industry. We value your loyalty and the trust you have placed in us, and we want to assure you that we are continuously working to enhance our processes and communication to better serve our policyholders. Thank you for your understanding, and we look forward to the opportunity to continue providing you with reliable insurance coverage.
Deborah H.
The 1st claim never went through (reportedly some glitch with the payment system), however, I only heard about when I called after so much time had passed. In the end, a check was overnighted to me.
Response from Vault InsuranceNov 30, 2023
Thank you for bringing this to our attention, Deborah. We apologize for any inconvenience caused by the glitch in the payment system, and we appreciate your patience in resolving this matter. We understand the importance of a seamless process and are glad to hear that a check has been overnighted to you to rectify the situation. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our priority, and we value your feedback.
Steve P.
Timely and effective response. God Bless, Steve
Response from Vault InsuranceNov 30, 2023
Thank you for your kind words, Steve. We're glad to hear that you found our response timely and effective. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Joe R.
Linda lost the marquis diamond off her wedding ring when our dog jumped on her and dislodged it. It fell into the snow and we never found it. This was 3 years ago. She finally gave up looking for it and we filed a claim with Vault under the jewelry policy where it was listed along with its appraisal. Vault paid for the new diamond with no problem. Thanks!!! Her ring now looks great!
Response from Vault InsuranceNov 27, 2023
Joe, we are sorry to hear about the loss of Linda's marquis diamond. Losing a precious item like that can be very disheartening. We are glad to hear that Vault was able to provide relief in such situations. We appreciate you sharing your feedback and we thank you for trusting Vault!
Matthew P.
Vault handled our claim in the most inappropriate manner I have seen from an insurance company in a long time. Vaults hired Engineer was completely negligent and fraudulent. We had to hire our own independent engineer to put the report together to show all of the hail damage. It was very easy for them in their pictures matched the pictures first submitted by our roofer. Vaults engineer essentially said there was no damage, but there was physical damage all over our roof that anyone could see. I would not recommend vault to anyone whatsoever even though they paid our claim once we submitted our engineers report. My understanding is that vault is trying to compete with nationwide private client Along with Chubb and other high-end insurers. Vault is nowhere near the class of those high insurers
Response from Vault InsuranceNov 20, 2023
Thank you for taking the time to submit your feedback, Mr. Pollack. We understand how important it is to have your claim handled in a timely and accurate manner and apologize for the poor report from the initial engineer. With your honest feedback, we can continue to improve and grow, so issues like this don't happen in the future. We apologize for your poor experience and strive to make the necessary improvements going forward.
Leslie C.
Our adjuster Donnie was very responsive and took care of everything. Highly recommend.
Response from Vault InsuranceNov 20, 2023
Leslie, we are thrilled to hear about your positive experience with our adjuster, Donnie. Providing responsive and comprehensive service is our priority, and we appreciate your recommendation. If you ever need assistance in the future or have any further feedback, feel free to reach out. Thank you for choosing Vault.
Gerasimos M.
Original review… Very prompt response, felt like I was dealing with a business partner rather than an insurance adjuster. Thank you! Update 11/20/2023 My Agent just called me and told me that he received a letter of non-renewal. He asked why and they would not give him a reason. I makes me believe that because we had a claim, even though it was a no fault claim, that they are not renewing us.
Response from Vault InsuranceNov 20, 2023
We are so glad to hear about your positive experience, thank you for sharing. Providing a prompt response and establishing a partnership-like relationship is exactly what we strive for. We appreciate your trust in us!