James H.
Immediate response.
Immediate response.
Response from Vault InsuranceSep 12, 2023
James, thank you for taking the time to share your feedback with us. We're thrilled to hear you received an immediate response from the Vault team!

Vault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Vault Insurance (vault.insurance) has 435 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Insurance · Tampa, Florida
Excellent

Insurance · Hallandale Beach, Florida
Excellent
Insurance · Jacksonville, Florida
Excellent

Insurance · MIAMI, Florida
Excellent
435 approved reviews, newest moderated first
James H.
Immediate response.
Response from Vault InsuranceSep 12, 2023
James, thank you for taking the time to share your feedback with us. We're thrilled to hear you received an immediate response from the Vault team!
Ronald S.
Pure professionalism. Thank you.
Response from Vault InsuranceSep 10, 2023
Thank you for sharing your feedback, Ronald. We take a lot of pride in our team here at Vault and are pleased to hear that you experienced professional service.
Adam from R.
We have paid into these policies for several years at a premium with the expectation of not paying the additional surplus contribution fee after we had been with them for 5 years. Instead of getting to this point, they dropped all of our policies without a single claim because they want less coastal exposure. The reason for dropping us on the non-coastal property as well as auto and umbrella is “not enough policies.” Really Vault? Would not recommend, especially if they front-load extra fees with the promise of the additional "surplus contribution" falling away after being loyal customers and staying with them.
Response from Vault InsuranceSep 10, 2023
Adam, thank you for your feedback and we certainly understand that can be frustrating. Unfortunately, the current inflationary environment, supply chain, and rising costs of reinsurance have a substantial impact and as a result, we have to react to the current climate. We wish you all the best.
William B.
Prompt response. Krista Tankersly and Teresa were very detailed and helpful throughout the entire claim process.
Response from Vault InsuranceSep 5, 2023
Thank you for sharing your feedback with us, William. We're glad to hear your experience with Vault, Teresa and Krista was helpful and seamless.
Jeffrey K.
I called and was treated great, everything went smoothly from evaluation of claim to loaner car, there wasn’t any questions I had .
Response from Vault InsuranceSep 5, 2023
Jeffrey, thank you for sharing your feedback with us. We're so happy to hear all your questions were answered!
Jeffrey P.
Terrible price increases after securing my insurance business from Chubb two years ago. This borders on a “bait and switch” business approach. Now, after having my business for two years with nearly 90% homeowners rate increases, I receive a non renewal notice for my Florida home. Terrible experience.
Response from Vault InsuranceAug 25, 2023
Jeffrey, thank you for your feedback and we certainly understand that rising rates and non-renewals can be frustrating. Unfortunately, the current inflationary environment, supply chain and rising costs of reinsurance have substantial impact and as a result we have to react to the current climate. We pride ourselves on providing premium services for our customers, especially our exceptional claims services. We wish you all the best and thank you for allowing us to serve you!
Tim and Leslie J.
Very easy to work with and make a claim to get car repaired.
Response from Vault InsuranceAug 22, 2023
Tim and Leslie, we're so happy to hear your experience working with Donnie and Matthew was so great. Thank you for taking the time to share this feedback with us.
Lawrence E.
Everything is straight-forward, clear and easy to understand and the payment system works nicely.
Response from Vault InsuranceAug 21, 2023
Thanks for your feedback, Lawrence. We're so happy to hear your experience was so great!