Vault InsuranceVault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Vault Insurance (vault.insurance) has 435 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Insurance · Tampa, Florida
Excellent
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Excellent
Insurance · Jacksonville, Florida
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Insurance · MIAMI, Florida
Excellent
435 approved reviews, newest moderated first
Stephen L.
Vault is an exceptional insurer and has handled my insurance with kid gloves
Response from Vault InsuranceJun 16, 2021
Thank you so much for your feedback and for taking the time to post such a positive review, Stephen. We are glad to have handled your insurance needs with the necessary care and feel fortunate to be servicing customers like you!
Kent S.
Top notch at every level.
Response from Vault InsuranceJun 16, 2021
Thank you for taking the time to share your feedback with us, Kent. We are pleased that your experience with Vault has been so positive and are overwhelmingly grateful for customers like you!
Edward M.
The company did a great job of working on my flood claim. They sent me the funds quickly so I could repair my house. Great company and people Ed McMahon Houston, Texas
Response from Vault InsuranceJun 16, 2021
Edward, thank you so much for your positive feedback and for taking the time to post this review. At Vault, we pride ourselves on providing the highest level of service and are so pleased that your experience with our claims team was simple, quick, and pleasant. We feel lucky to provide great service to customers like you!
Lori
Excellent resource for high value property. Stellar claims service as well.
CML
I experienced a poor response time. I submitted a quote request on 4/12/21 and 4/13/21 the underwriter emailed me asking for a wind mit and proof of a water shutoff device which I emailed back the same day. No response to various other emails. I called late Friday and was told will hold the date of 4/16/21 and would have a response my Monday. Well Monday came and went and I didn't receive a response. Tuesday I emailed our marketing director and only then did I receive a declination. If response time is bad, how would filing a claim be?
Trevor
The Vault team is extremely courteous, knowledgeable and eager to help.
Jeff
The combination of product offerings, claims experience, consistency of rate, and speed of service is why I gave 5 stars.
Donna
My first experience with Vault has been very positive. The underwriter I dealt with was very helpful in getting the risk quoted/bound and sending the policy. Our insured was very happy with the Vault policy which includes a jewelry schedule. They are possibly looking to move their vehicles when the coverage renews...Bentley, Jag and BMW!