Vault InsuranceVault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Vault Insurance (vault.insurance) has 435 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Insurance · Tampa, Florida
Excellent
Insurance · Hallandale Beach, Florida
Excellent
Insurance · Jacksonville, Florida
Excellent
Insurance · MIAMI, Florida
Excellent
435 approved reviews, newest moderated first
S. Craig H.
My wife lost a bracelet and it was scheduled. We were quickly reimbursed and replaced the bracelet. Fabulous service!!
Response from Vault InsuranceMay 10, 2022
Thanks so much for taking the time to share your experience working with Vault. We understand how difficult it can be to lose something so special, but we're glad you received great service and were able to get a replacement. If you need anything, you can always trust Vault!
Customer
I unfortunately lost the Diamond in one of my earrings, however dealing with vault was such a wonderful experience . I can not praise you enough.
Response from Vault InsuranceMay 10, 2022
Thank you for taking the time to share your feedback! We understand how stressful it can be to file a claim and are thrilled to hear that you have had a positive experience. If you need anything, you can always trust Vault!
James S.
Very happy with service. Thanks!
Response from Vault InsuranceMay 10, 2022
James, thanks so much for sharing your positive feedback! As we always strive to provide the best customer service to our customers, we are so happy to hear that you received it!
Matt
Overall my claim process was incredible. The response and processing was fast and fair. The only recommendation/suggestion that I can provide is that given the challenges of finding quality contractors in my area, it would be nice if Vault could leverage their regional client base into a collection of “recommended” contractors that would be more responsive to completing the work associated with a claim. Instead, I have had to and continue to try to find someone to make my necessary repairs.
Response from Vault InsuranceMay 11, 2022
Thanks so much for the feedback, Matthew. In order to always provide the best customer experience, Vault is deeply committed to receiving and acting upon all feedback. We are actively working to expand our emergency response and repair contractors to address your concern, and again appreciate you sharing. If you need further assistance, please don’t hesitate to reach out.
Chandler B.
Great service. Extremely fast. They were very helpful. Will definitely stay with Vault.
Response from Vault InsuranceMay 10, 2022
Thank you for sharing your experience, Chandler! We are so glad to hear your positive feedback working with the Vault team. We’re deeply committed to a better customer experience and strive to provide the highest level of customer service in all situations.
C. H.
Deer damage to my car - Claim was promptly paid. No issues whatsoever. Thank you!
Response from Vault InsuranceApr 13, 2022
Thank you for taking the time to share your feedback with us, Christine. We are so glad to hear your claim was handled promptly. At Vault, we strive to provide the best service and feel lucky to serve customers like you!
SHERMAN S.
Vault was excellent helping settle my water damage claim after my water heater leaked in the attic. Quick and thorough.
Response from Vault InsuranceApr 13, 2022
Thank you for your kind words, Sherman! We understand how stressful it can be to file a claim and are thrilled to hear that it was worked through quickly and thoroughly. If you need anything, you can always trust Vault!
John A.
Chris Smith, the adjuster, contacted me after the accident and handled every detail, from getting a rental car arranged to meet me at the collision center to issuing the check for my totaled vehicle. I could not ask for more, and will recommend Vault to colleagues.
Response from Vault InsuranceApr 13, 2022
We appreciate you sharing feedback on your positive experience working with Vault. We are glad to hear that you received this level of service and attention from Chris. Your recommendation is highly appreciated, and we look forward to continuing to provide top-notch service to all of our customers!