Keith H.
Great experience and easy
Great experience and easy
Response from Vault InsuranceMay 17, 2023
Keith, thank you for taking time to share your feedback! We are so glad to hear your claims process was so easy!

Vault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Vault Insurance (vault.insurance) has 435 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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435 approved reviews, newest moderated first
Keith H.
Great experience and easy
Response from Vault InsuranceMay 17, 2023
Keith, thank you for taking time to share your feedback! We are so glad to hear your claims process was so easy!
Daniel P.
Best Service ever
Response from Vault InsuranceMay 3, 2023
Daniel, thank you so much for sharing your feedback with us. We are pleased to hear you had a great experience with Vault.
Mark & Daina H.
The adjuster had a whole team of experts available to help us determine damage etc. Full disclosure, this was not a quick process nor a rewarding one, but I felt that the company was fair.
Response from Vault InsuranceMay 3, 2023
Hello Mark and Daina, we're sorry to hear your claims process was not as expected. We are deeply committed to providing a one of a kind claims experience for all of our customers. Please let us know if you have any questions or concerns at this time.
John J.
Our experience with Vault was of excellent from beginning to end. All phases of the flood clean up experience were handled beautifully. The drying and clean up company arrived just a couple of hours after we called to place a claim. The Vault representatives were in contact with us continuously. The insurance adjuster quickly prepared his estimate, and we received our check just three weeks after reporting the claim. They were truly great.
Response from Vault InsuranceMay 1, 2023
John, thank you for sharing your positive feedback with us! We are so glad to hear your claims process was handled efficiently and thoroughly. We strive to provide this type of service to all of our customers! You can always trust Vault.
Timothy Y.
Very understanding and helpful claims representative. No hassles and quick. All vey good
Response from Vault InsuranceMay 1, 2023
Thank you for taking the time to share your feedback with us, Timothy. We strive to always provide the best service to our customers, so we are thrilled to hear you've had a good experience with Vault.
Gino G.
I went with Vault years ago due to the reputation of great service I heard about. With our claim, I feel I was treated like a second class citizen. The adjuster that handle claims in my area should be working for one of the insurance companies that advertise during Jerry Springer (The General or the duck). He should not be working with your clients that are business owners and understand and live by good customer service! From the start, our first call to report our clam, he did not show up for our appointment, When we asked why he stood us up he told me my insurance was cancelled the prior month due to lack of payment. After a short heart attack thinking we missed a payment, we found out he was incorrect. When I told him I had proof that Vault was paid, he said "Oh, maybe I was looking at the wrong account". Other then the adjuster, I have been happy with Vault!
Response from Vault InsuranceApr 28, 2023
Gino, thank you for bringing this to our attention. We sincerely apologize for any mishandling of your claims process. We'd be more than happy to work directly with you to resolve and understand this further. Please let us know if there is anything else we can do for you at this time.
Alan H.
The Vault team has been extremely helpful during this process. I sincerely appreciate it.
Response from Vault InsuranceApr 28, 2023
Thank you for taking the time to share your feedback with us, Alan. We strive to always provide the best service to our customers, so we are thrilled to hear you've had a good experience with Vault.
Kelly N.
Matt, our claims adjuster, was wonderful throughout the process. He was knowledgeable, honest and fair, and he worked hard to make the process go smoothly and quickly.
Response from Vault InsuranceApr 28, 2023
Kelly, thank you for sharing your feedback with us. We are thrilled to hear you had a positive experience working with Matt and the Vault team. We strive to provide great service to all of our customers and are happy you've received just that!