Vault InsuranceVault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Vault Insurance (vault.insurance) has 435 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Insurance · Tampa, Florida
Excellent
Insurance · Hallandale Beach, Florida
Excellent
Insurance · Jacksonville, Florida
Excellent
Insurance · MIAMI, Florida
Excellent
435 approved reviews, newest moderated first
Anthony H.
The agent and adjuster were awesome! The manner in which our claim was handled was very professional and prompt. Thank you
Response from Vault InsuranceJul 3, 2023
Anthony, thank you so much for sharing your feedback with us. We are pleased to hear you had a great experience with Vault!
Mark
We recently had a crack in the windshield of our car which required it to be replaced. Since newer cars now have this blackbox located on the windshield behind the rear view mirror, and knowing this would have to be removed, reinstalled and recalibrated once the new windshield was installed, we were concerned that not just any glass company could properly recalibrate the blackbox. The dealer we bought the car from recommended a particular company to do the windshield repair and blackbox recalibration. We contacted Vault, told them of our concern, and asked if we can use the dealer recommended glass company. Vault agreed. So we had the windshield replaced and submitted the bill to Vault, who quickly reimbursed us. We were extremely pleased with the entire process to get the windshield replaced - from first contacting and dealing with the friendly Vault claims people to quickly getting reimbursed.
Response from Vault InsuranceJun 23, 2023
Mark, we are so happy to hear that your experience working with Vault was seamless and stress free. We understand how stressful filing a claim can be, and we pride ourselves on making this process easier for our customers and being a resource every step of the way!
Stephen A.
Prompt, professional and good outcome.
Response from Vault InsuranceJun 16, 2023
Thank you for sharing your feedback, Stephen! We are thrilled to hear you've had a positive experience working with Vault.
Brad F.
Terrible company. Avoid at all costs.
Response from Vault InsuranceJun 16, 2023
Brad, we apologize for your dissatisfaction over your recent experience. At Vault, we are deeply committed to ensuring our customers are supported with an exceptional claims and customer service experience. Please let us know if you have any questions.
David O.
Very easy to work with and excellent customer service experiences
Response from Vault InsuranceJun 14, 2023
David, thank you for sharing your positive feedback with us. We are very proud of our customer service experience here at Vault!
Brandon S.
Vault cancelled my HOI policy and didn't properly notify me even though I had made up to date payments. Shady company, this will be reported to my states insurance department regulators.
Response from Vault InsuranceJun 9, 2023
Brandon, thank you for your feedback and we certainly understand this can be frustrating. We pride ourselves on providing premium services for our customers, especially our exceptional claims services. We wish you all the best and thank you for allowing us to serve you.
STEVEN G.
The team was extremely responsive, transparent and informative.
Response from Vault InsuranceJun 6, 2023
Steven, we are so glad to hear your experience with us was so positive! Thank you for taking the time to share your feedback.
Leila S.
Everyone at Vault is very knowledgeable, friendly , prompt and a true pleasure to have as insurer. Can only highly recommend!!
Response from Vault InsuranceJun 6, 2023
Leila, thank you for sharing your feedback with us! We take a lot of pride in our team here at Vault, so we are happy to hear your experience with us was so positive.