Vault InsuranceVault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Vault Insurance (vault.insurance) has 435 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Insurance · Tampa, Florida
Excellent
Insurance · Hallandale Beach, Florida
Excellent
Insurance · Jacksonville, Florida
Excellent
Insurance · MIAMI, Florida
Excellent
435 approved reviews, newest moderated first
Merat E.
Tornado:3/31/2023 The number of calls I made to get updated with no response: 7 times over 4 weeks Final response: 3 months later!!!!
Response from Vault InsuranceJul 14, 2023
Merat, thank you for your feedback and we certainly understand this can be frustrating. We pride ourselves on providing premium services for our customers, especially our exceptional claims services. Please let us know if you have further questions or concerns.
Gregory W.
Excellent quality. Excellent response. Excellent understanding. Excellent communication.
Response from Vault InsuranceJul 14, 2023
Gregory, we appreciate you taking the time to share this positive feedback! We're so happy your experience with us was nothing short of excellent!
Jeffrey L.
Fantastic experience and service. Derek Frank’s , Kenny Jarvis and Jesse were first class in every way. Had heard nightmare stories from other hurricane victims about the treatment by their insurance co’s . Not by the vault. They were very reasonable and did the right thing by us.
Response from Vault InsuranceJul 14, 2023
Jeffrey, thank you for sharing your positive feedback with us. We're so happy to hear working with Derek, Kenny, and Jesse was so seamless. You can always trust Vault!
Peter V.
Prompt and transparent service and reimbursement.
Response from Vault InsuranceJul 14, 2023
Thanks for sharing your feedback with us, Peter! We are very proud of our customer service experience here at Vault!
Mr. SUBHASH P.
Vault worked well with my adjuster and worked out a satisfactory outcome with my claim
Response from Vault InsuranceJul 7, 2023
Mr. Patel, thank you so much for sharing your feedback with us. We are pleased to hear you had a great experience with Vault.
Jeffrey L.
Incredible experience. Derek Franks is first class in every way. Incredibly responsive , on top of everything. Couldn’t ask for more.
Response from Vault InsuranceJul 6, 2023
Jeffrey, thanks for sharing your feedback with us! We are thrilled to hear your claims experience was so smooth and working with Derek was so positive.
Adrian C.
Quick response, no hassle…worked to help get the issue addressed. Couldn’t ask for much better. Very disappointed to learn that our coverage will now be dropped as they are exiting the market we are in.
Response from Vault InsuranceJul 6, 2023
Thank you for sharing your feedback, Adrian. We're happy to hear your claims experience was so smooth! Thank you for being such a loyal customer.
John J.
Prompt service
Response from Vault InsuranceJul 6, 2023
John, thank you for sharing your positive feedback with us. We are very proud of our customer service experience here at Vault!