VASA FitnessReviews of vasafitness.com

My gym went out of business around March 2020 while my membership was paused. My gym facility has been vacant ever since. I just learned that my credit card has been charged by Vasa Fitness every month since September 2020 (6 months - we do not use this card often and it's on auto-pay). That would be fine if someone had ever told us our membership was purchased, but they did not. When I called about this they claimed to have emailed in September before beginning to charge. I do not delete old emails and when I looked there was no email from Vasa or from their payment processor Paramount Acceptance about me now being a member. To be sure, there were later promotional emails in my inbox, but no email letting me know they bought my membership and were about to charge me $52/month. Never mind that the maximum price for their services is $49.99 - they just kept charging what my prior, much higher end gym charged. They stated the only thing they could do was cancel my membership. So, long story short, I was charged $312 by this gym for a service I didn't even know existed.

Cedar city Utah gym: Love the gym, could use more weight benches and is often over crowded. Being the only vasa around I wish they had more However someone was scheduled to use the tanning bed in 15 min and they wouldn’t let me go in before her, even though I would have been out with plenty of time to spare! This was annoying and I had to wait 30 minutes to tan!

I put a freeze on my membership, at which time I was told I would receive an email before my membership resumed. The same day I called to freeze, they charged my wife and I $50. After some effort we got a credit (NOT a refund) Our membership then resumed without our knowledge or the advanced notice in the form of an email that was promised. Credit was applied to month 1, without my knowledge. Month 2 was charged the day after Christmas and unfortunately I missed it on the credit card statement (maybe I could have noticed this, but should I have had to?) then we spotted the 3rd month charge, I called the next day I was informed that I should have tracked the freeze myself to know when it was coming off...then that I would not be able to get any of the $150 in unused services refunded and that they were “going to allow me” to cancel without charge So I am now $150 out of pocket for services unused and left with no course unless I can find the money to fight in small claims court, which will likely cost more than it’s worth Overall pretty appalled with the service

This gym will kill you in fees, as most folks have already mentioned on here. Cancellations, annually, you name it. Look somewhere else.

Been a member for years. I am a senior so have not gone for 10 months since beginning of COVID. I called today to cancel membership (yes, paid through out the entire period of COVID). They told me I had to pay more than $50 to cover cancel fee, maint fee and whatever else they were trying to tack on. I explained I haven't been there in 10 months and should not have to pay the maint fee. I asked what would happen if I didn't pay it and was told they would bill me every month and then it would go to collections !!! Really??? Thank you VASA FITNESS for your kind understanding. Hope you feel good about ripping off seniors, standing on your "it's in the contract."

VASA has the worst customer service. I go in for help and they tell me to email someone because they can’t do anything in the store, but you can’t find an email anywhere online. VASA sent an email out on 3/17/2020 saying that they were going to freeze all accounts. Then on 5/27/2020 they send another email out saying everything was open. I glanced through the email and didn’t notice anything about everyone being charged. Well they did charge me, for two months, and I didn’t go to the gym because I was under the impression my account was still frozen. I went back and checked the email and at the bottom there was a short sentence about everyone being charged. Shady. I go in and tell them the situation so one of the workers helps me freeze my account and says if I unfreeze it and freeze it again it will cost me $25, or I can just leave it frozen. So I did. He also told me there was nothing he could do about my account being charged but to email someone, but he gave me no email. I got a new phone recently so I downloaded the app and logged in again and couldn’t find an email, so I had to do the online chat with someone. Turns out that they UNFROZE MY ACCOUNT WITH NO WARNING. She tried to tell me it was a three month freeze only. I didn’t even do it. The male employee froze it for me and said nothing about it being frozen for only three months. They were shady and charged me for 4 months of a gym membership that I didn’t use because I was under the impression my account was frozen. Basically the response I got was oh well. She finally credited my account for 1 month, even though it should have been for 4. I will be canceling my membership the second my one month credit begins since you must have 30 days notice.

I froze my VASA account back in September. At the beginning of January I was charged the monthly fee. When I called, I was informed it was because a freeze could only last 90 days, which I was never informed of. I was given zero notice that my 90 days was going to run out or that my account was going to be charged again. At this point I decided to cancel all together and was told I would still have a charge come out in February. It is completely ridiculous and I only see it as stealing money from customers, as I moved away and live nowhere close to a VASA gym. There should be no reason to charge me in January and February for a service I cannot even use. Completely unethical.

THE WORST! They are the shadiest company I’ve ever dealt with. They “accidentally” double and triple charged my account. When I finally got refunded, the system “accidentally” started an auto-draft from my account for personal training to the tune of $348. Getting anyone on the phone is a nightmare. I have spent thousands of dollars without being able to use the gym (COVID). This place is pure evil. Honestly, if I had the time and energy right now, I would call an attorney. DO NOT JOIN THIS GYM.