VASA FitnessReviews of vasafitness.com

While the gym is great, the membership fee jumped quickly, no customer service to cancel. the fee was $25 then jumped to $100 to cancel in one day. You cannot speak to anyone about the hidden fees and difficulty canceling. Email, phone calls, text support all run to a dead end. And no you cannot cancel in person even if you are the adult of the minor child using the membership. NOT a fair place.

Vasa is a gym that does not support temporary membership offering no day week only a monthly membership that will include cancellation fees and hidden yearly fees signed up for a temporary membership to work out while on a trip on top of the 65 dollar sign up forgot to cancel it till the next month accrued up to 120 dollars in addition fees to cancel

A business can set up something that looks and acts so great, stock it with good people, throw in all the bells and whistles and run it like a pirate ship on the back end. I think you have to try hard to take something with this potential and completely destroy it with poor, corrupt corporate run, money-sucking dishonest policies and practices. You may as well sign up for 25 magazines that will throw you down a black hole, that are designed to take God’s full will to cancel. I have left four messages to deal with my account…never a call back, always an outgoing message of how they have an excessive volume of calls, my number not being recognized. My only regret is not reading all the reviews before I joined. If your payment doesn’t go through, don’t worry they’ll be all over you about it.

We got a one month "free" membership. We were told that if we cancelled it by the 16th of September, we wouldn't owe anything. Now we are trying to cancel the membership, on the 15th, and we can't cancel it until we pay $132.97!! We do not want to go to VASA. The first day we went, one massage chair was broke and a teenaged boy was swimming in the pool in his underwear. The next time we went, the first massage chair wasn't fixed, and two more were broke. The third time we went, four massage chairs were broke, and three girls were in the locker room on their phones. They moved twice, both times they moved to where I was trying to get changed. I absolutely do not feel comfortable changing while people have their phones out. I told the girl at the front desk, and she said only her and another employee were working so they couldn't do anything about it! Now, I don't feel safe going there! It's so crowded and only two very young employees working!

VASA ENDORSES HARASSMENT I canceled my membership at this gym because I was harassed by an older man while working with my personal trainer. He became angry because I was using a machine "too long" during my workout (20 min for 4 sets on hip thrust, 2 other machines were available). This man followed me around the gym for the rest of my hour-long training session staring at me attempting to intimidate me. I reported this unacceptable behavior to gym management, and they endorsed his actions. My trainer was written up for allowing me to use the equipment "too long", and the individual who harassed me is still allowed to use the facilities. I no longer feel safe working out at Vasa, and I am outraged that no action was taken to address my concerns. This is not a safe place for women to work out.

VASA is biggest rip off of the 21st century and I would be 1st to support class action lawsuit. Haven't been to VASA for almost a year. My wife has been trying to cancel for las 6 months without success. It's obvious this is the cash cow side of their business....screwing people on membership dues. How sad, with all the negative reviews hopefully they'll go bankrupt soon. They definitely don't know anything about customer service.

Prepare to enter the Twilight Zone... PERSONAL TRAINING PROGRAM at Vasa 3020 N Nevada Ave, Colorado Springs, CO 80907 I work a lot. So I got a personal trainer to make it easier to work with my schedule. I found that scheduling was accomplished via texting with the trainer. I was never made aware of another way. He suggested group classes because they last longer. I obliged, but that meant arriving at a time when I was sometimes still working. We texted often, since I often could not make the times he set (1-2 offerings a week). Even when I pointed out I could not easily make the times he was setting, things didn't change. In my 9 months with Vasa, I missed one class a month due to bookclub. I missed at least 5 classes due to vacation. And I was able to make the rest of the sessions only 75% of time due to work. We could only make up 2-3 sessions, because scheduling was so hard. The trainer also cancelled 3 sessions himself. Two of those times I had already shown up for class. The most recent time it was 24 hrs before class. I broke my finger on the day we were supposed to have that make-up session. So that never got made up. I never complained to management about not being able to make sessions because the trainer and I frequently discussed (in person, by text) making them up. I assumed he was keeping track of my presence/absences. I froze my training account for 3 months due to finger fracture surgery (I kept my gym membership). I let upper mngt (email) and my trainer know (text) my goal was to make up 5 sessions eventually. Once my finger healed, I accomplished one make-up session (organized with my trainer). But then, as usual, it was hard to schedule the next one. I asked Emma the "personal training manager" at the front desk about a trainer with more openings. She said it did not look like I was due make-up sessions and I could not make sessions up until she spoke with upper mngt. She said she would call me the next day. She never called. My trainer texted offers to help out, apologizing but never explaining why my account showed no make-ups due. I wrote to upper management to cancel my training account explaining that my make-up lessons had been taken away. They asked to explore the issue and after 2 weeks this was their response: "After speaking with the club, I understand they reviewed your account and confirmed there are no remaining Personal Training sessions available. They also shared that your trainer had previously allowed you to participate in group sessions as a courtesy after your available sessions had been used." So not only do I have NO makeups but Ive been getting free sessions haha. Did the "nice" trainer make this up because he wasnt recording presence/absence? Or most likely, based on his texts, they never spoke to him. Vasa's lack of transparency, organization, and professionalism has been astounding. Apparently upper management and the front desk understand little about what is actually going on with personal training. Customer service was unwilling to listen or properly research the issue (they never asked me which sessions were missed or acknowledged whether absences were recorded)- and their ultimate response seen above was dishonest. That made me cancel general Vasa membership as well. It's a shame. I liked the gym's equipment and my trainer seemed nice.

I don’t have to say anything Everyone knows this is a terrible gym