VASA FitnessReviews of vasafitness.com

The most unethical and money hungry gym I’ve ever dealt with. I would warn anybody not to go there and I will never return to this business because of all the hidden fees and charges. Good equipment but not worth the headache and the financial drain.

Sadly they don't care about there members. Wife had her locker broken into as in someone cut the lock. Stole here property. When we said something to the person at the front desk he just sat there with a crappie grin on his face like who cares. Got the manager on the phone he was like get the police to get a warrant for our surveillance video. Sandy Vasa after 6 years of membership it's time I say goodbye.

I go to the Clearfield location in Utah. The staff is pretty dang good and I love their class instructors. They have a lot of classes to offer! My biggest complaint is the cleanliness and maintenance of the machines. There will be clumps of hair and dirt in the corners of the rooms or in the middle of the floor as you are trying to work out. The floors need mopped and equipment needs thoroughly wiped down. Patrons will wipe the handles and screens down with wipes but the rest of the machine / equipment is disgusting. The foot rests on the elliptical machines are nasty with other people's sweat drips as are the sides of the treadmills. The bikes in the spinning room are either squeaking, peddles falling off or straps broken. The displays won't light up or don't work on some of the bikes. The mirrors in the big group rooms need cleaned more often so there isn't a residue on them and the floors need mopped! I will take a wipe and wipe down the floor around me just because I don't want to be touching the ground with other people's sweat drips. Overall cleanliness needs to be addressed! It's a newer facility and it needs to be treated like that.

I’ll start with most of the good reviews are coming from the employees and fitness instructors, that alone should say something. The Cedar location has been a 2nd home of mine for 14 years; if anyone can rant or rave, it’s me. The staff is great-except for the Zumba teacher, Melissa S. But if anyone is bringing this business down, it’s Vasa headquarters. Cedar City location is clean. In fact, this topic deserves more attention: Shaunda-The real manager of the childcare that never got promoted to Manager position, though was well deserved. She had been there faithfully for 15 years. On time, worked 6 days a week. I know this because I went 6 days a week. She stuck to Vasa’s ridiculous rules and guidelines, was fully dedicated to her job and the protection of our children. She’s strict and structured, yet courteous. She asked for time off to help her daughter out of state and meet her new grandbaby; Vasa fired her. Huge red flag! Justin-Maintenance Man; always checking the equipment and constantly tinkering with something to make sure everything is working to its fullest potential. He does it every day, with a smile, like Carol Brady. I really hope this guy promotes himself to Retro Fitness before Vasa throws another skilled and dedicated employee under the bus. Thus, the equipment in the Cedar and St. George locations are in perfect working order. No torn seats, no jerks in the cables, nothing broken, no squeaking. Got to give credit where credit is due. Hopefully Justin level-ups to Retro. The rants-I’ve listened to people complain about accounting discrepancies and contract breaches at Vasa (previously Golds Gym) since day 1. I received an email from Vasa stating that they’re not charging for the months they’re not open during the Covid pandemic, eventually followed by another “We’re back open” email, except the daycare so “all members won’t be charged for childcare.” Cool, still can’t go. This encouraged me to pull a running legend and sure enough, they’ve been ripping me and 3 other household members off for yearS. I pointed out that they continually charged me for daycare and kept charging during their corona closure. After disputing this for literally months they admitted fault, and still won’t refund or give me credit. They don’t do this on accident. The vast majority of members have this complaint. You cannot contact any superiors in the Vasa corporate offices, I’ve tried. Instead, they have students in a call center that have no authority to make changes on your account rebuttal. My only option was to put me on a new contract with no childcare then I could add childcare when (IF) they reopen for an extra $25 a month PER CHILD and only available for 2 or older. I have religiously paid for 15 years, referred countless people that signed up. Always respected their staff, equipment, and other members. It’s pathetic they treat their loyal clients and staff this way and deserve no business. I recently signed up at Retro Fitness where I pay only $35 monthly. This includes classes, daycare, buddy passes, and access to all equipment. It’s clean and the options are vast. They have a smoothie bar that is cheaper and just as good as anywhere else in town. Retro Fitness childcare has multiple staff members that give your children attention, and fully equipped with slides, tv, toys, etc. If you’re trying to decide which gym to sign up with; Vasa’s motto is Lie Cheat and Steal. Go Retro!

I used to like this gym prior to the pandemic. Once the gym opened up again, they offered all kinds of incentives to get you to either unfreeze your membership or sign up again. I was on of the fools to do this and I have not been able to even go to the gym due to some medical issues I have been having since the end of August. Today I checked my bank account and they took out $71.98. I called the corporate office to get this waived as I am cancelling my membership as I don't know when I can go in. They refused, please do not use this gym they are all about your money and that is it.

I love VASA/ I'm in the gym 4-5 days a week, and I love the classes. But I can no longer overlook some of the things I've observed at the Vasa at Jewell & Sheridan in Denver. 1) the bathrooms are filthy and don't even think about using the showers. The walls are moldy and there's hair everywhere. Ugh. Some of the instructors are great, but they all seem to want to damage your hearing with music that is so loud that it's physically painful. I've complained to the instructors and to the manager, and nothing changes. And at this particular VASA there's been at least two COVID outbreaks among the staff (one reported to the state) including a current one, and they don't post a mask requirement nor do they even tell you there's an outbreak. Highly irresponsible. Finally, I paid for six months of training in late 2019. COVID happened and the gym closed before I had used all my sessions, and I still had to pay for the ones I didn't use and have never gotten either a refund or an acknowledgement that they owe me for training sessions. I'm looking for another gym, one that's honest with its clients.

Just awful. I purchased a three month personal training contract that went month by month after. After around six months my trainer leaves for another job and I decide to try and cancel my membership. The website only allows you to cancel on two terms, none of which apply to me. Employees and support numbers keep tossing me around for months, telling me to go to their website, to call this number, to come in the next day when someone could help me. Meanwhile, I'm still getting charged hundreds of dollars while they're stalling me. Getting out of contracts is impossible apparently.

Horrible customer service! I was told in order to cancel my membership, I would have to pay a $50 rate guarantee fee for the next 12 months that I won’t even have a membership for. Absolutely ridiculous and Paul at Layton, Ut Vasa was very passive aggressive and arrogant. Would not even consider not charging this fee as a customer courtesy. Threatened to charge me with over due fees if I tried to contest payment.