VantrueReviews of vantrue.com

3.7301 reviews
Auto Parts & Wheels
6547 N Academy Blvd #2266, Colorado Springs, CO, 80918, Springs, Colorado

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Vantrue

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About Vantrue

Truly Driven. Since 2015, Vantrue has been driven by a passion for road safety, consistently delivering reliable solutions for drivers worldwide. Focused on advancing dashcam technology and quality, Vantrue has earned recognition as a top-tier brand by CNET, Wirecutter, and others, becoming one of the world’s leading dashcam manufacturers Visit Our Website Check Out Deals Join Our Community

Vantrue (vantrue.com) has 301 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.

Also known as: vantrue.com
Website: vantrue.com
Category: Auto Parts & Wheels
Location: Springs, Colorado
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 91% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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kelvin C.

Apr 18, 2026

Bad Customer service

It took me so long and frustrating for just exchange my N4 to N4S ( still not getting it yet ) from the website customer service agents I am loyal customer for Vantrue and referred so many of my friends to get the Vantrue dashcam I used to order from Amazon and no problem with replacement or refund Yet I feel the customer service agents who’s name was Katie try to give me hard time regarding to exchange my dashcam and I was promised to get my shipping cost back from other agent Liki to replace the N4S ( lower the price to offset my shipping cost) I already shipped the N4 back to you and yet I didn’t hear my N4S has been shipped out I am so disappointed We still order the Vantrue cam since I am loyal customer to Vantrue even other brand are way cheaper and the WiFi connection are way better plus their customer service are better I was given a best review from Amazon and tour website before Until this time I had so bad experience with your customer service agents

Response from VantrueApr 21, 2026

Hi kelvin, We’re really sorry for the frustrating experience. There hasn’t been any intention to give you a hard time, and it seems there may have been some misunderstanding during the process. We noticed that multiple new emails were submitted instead of replying within the same thread, which caused different agents to follow up separately. This unfortunately slowed down the exchange process. For after-sales support, we recommend replying to the original email thread so one agent can handle everything more efficiently. We will also work on improving our after-sales process to prevent this from happening again. We truly appreciate your loyalty and support for Vantrue, and we’re sorry again for the inconvenience caused. We’ll continue to follow up on your case and make sure it gets resolved as soon as possible.

About Vantrue

Vantrue (vantrue.com) has 301 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.

Also known as: vantrue.com
Website: vantrue.com
Category: Auto Parts & Wheels
Location: Springs, Colorado
Listed on Five Star Index: 2026

Vantrue reviews

301 approved reviews, newest moderated first

Jefte M.
May 8, 2026
I love it best camera ever thank you…
I love it best camera ever thank you for your Business thank you
Response from VantrueMay 9, 2026
Thank you!
JJV
May 8, 2026
Vantrue never fails
Vantrue never fails! Great products. Highly recommended.
Response from VantrueMay 9, 2026
Thank you!
Ryan K.
May 4, 2026
Easy setup
Easy setup, came fast, great quality camera and just love everything about it. Easy to navigate, also has voice commands.
Response from VantrueMay 6, 2026
Thank you!
danny R.
Apr 30, 2026
awful company
awful company, do not recommend. I stupidly purchased an s1 pro max off amazon. I then decided to purchase a rear camera for it. I asked on the chat where i could buy one from and they said it would come from Uk with plenty of stock, I then purchased it from their website and got a notification from paypal to say it was in fact coming from China, when i queried this they said "the mount" had been sent back to them for no reason which was really strange, and it looks like this was 2 weeks ago and they wernt even going to let me know, just keep the money, Will return this to amazon and find a reputable company
Response from VantrueMay 6, 2026
We’re really sorry for the confusion and the experience you’ve had. It looks like there was a misunderstanding during the chat. When our support agent replied, they believed you were asking whether you could place an order from the UK via our official website, rather than asking specifically about local UK stock availability. Because of that, the information provided wasn’t as clear as it should have been, and we sincerely apologize for that. We’d really like to make this right for you. If you’re open to it, please reach out to our support team with your order details, and we’ll prioritize your case to ensure a proper resolution.
James S.
Apr 22, 2026
It’s a good company
It’s a good company, but they’ll flood your damn email box which doesn’t do anything to help their brand maybe one day they’ll get it
Response from VantrueApr 23, 2026
Thank you for your feedback! We apologize for the inconvenience caused by the frequent emails. We understand the importance of a balanced communication approach and will take your comments into consideration to improve our email notifications in the future. If you would prefer not to receive our emails, you can easily unsubscribe using the link at the bottom of any of our emails. Your support is greatly appreciated!
hoang duc H.
Apr 20, 2026
Service good
Service good, shipping quick!
Response from VantrueApr 21, 2026
Thank you!
kelvin C.
Apr 18, 2026
Bad Customer service
It took me so long and frustrating for just exchange my N4 to N4S ( still not getting it yet ) from the website customer service agents I am loyal customer for Vantrue and referred so many of my friends to get the Vantrue dashcam I used to order from Amazon and no problem with replacement or refund Yet I feel the customer service agents who’s name was Katie try to give me hard time regarding to exchange my dashcam and I was promised to get my shipping cost back from other agent Liki to replace the N4S ( lower the price to offset my shipping cost) I already shipped the N4 back to you and yet I didn’t hear my N4S has been shipped out I am so disappointed We still order the Vantrue cam since I am loyal customer to Vantrue even other brand are way cheaper and the WiFi connection are way better plus their customer service are better I was given a best review from Amazon and tour website before Until this time I had so bad experience with your customer service agents
Response from VantrueApr 21, 2026
Hi kelvin, We’re really sorry for the frustrating experience. There hasn’t been any intention to give you a hard time, and it seems there may have been some misunderstanding during the process. We noticed that multiple new emails were submitted instead of replying within the same thread, which caused different agents to follow up separately. This unfortunately slowed down the exchange process. For after-sales support, we recommend replying to the original email thread so one agent can handle everything more efficiently. We will also work on improving our after-sales process to prevent this from happening again. We truly appreciate your loyalty and support for Vantrue, and we’re sorry again for the inconvenience caused. We’ll continue to follow up on your case and make sure it gets resolved as soon as possible.
Seiji S.
Apr 16, 2026
Great hardware
Great hardware: Vantrue N4 Pro S. Easy installation and high-quality support! Would definitely buy again.
Response from VantrueApr 17, 2026
Thank you!

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