Van Dyke's RestorersReviews of vandykes.com

Worst customer service I have ever had. Missing a backplate from pkg with knob. They adamantly demand that I send them various pics from the order in order to give me what I ordered. Customer Service Rep put me on hold when I stated that this was ridiculous. I am referring to 1 pkg of 6 that I ordered. Cost was under $5 per pkg with $8 shipping. This is not worth the hassle. Will go without the 1 backplate.

took a while but I was fully credited my return. turns out the day I submitted it was the first day on the job for the employee. she handled my claim very professionally and satisfactorily. they have great products!

Don't e-mail a question , they don't read it, just send canned responses. I have asked a question, get a canned response, ask again, get a canned response. No one even reads them.

Beautiful item I ordered and shipping was fast

I Purchased some oil rubbed hinges and gate hardware and put it on my gate. In a short amount of time it began to show black run streaks and rust and cause damage to the wood on my gate. After this happened I looked up the product and read that those types of things can happen with the oil product. I re-ordered the black powder coated product to replace it with. After placing the order on 7/3 I found out that part of it would be backordered And not available until July 30. I called to find out when it would be shipped and found out that part was now backordered to August 30 and they were holding my whole order. Why no communication? I talked with someone who said they would split the order and ship the parts that were in stock now. Two weeks went by and nothing arrived. I called this week to find out what was happening and how I could get the parts that were in stock shipped to me. Someone told me they would check with a supervisor and get right back to me, again it’s been several days with no contact. I am very disappointed in both product and service. The icing on the cake is that I got a catalog in the mail today. It’s unlikely I’m going to order any more products until this is resolved.

Ordering was easy, a real person answered the phone when I called with a question. Everyone I spoke/emailed with were professional, friendly and helpful. When I left a message, my calls were returned promptly. Unfortunately the items I ordered did not work with my current project so I had to return them, but it was so easy! I will always look to Van Dyke's, you may pay more, but you get great customer service and their products are beautifully constructed and made to last another 100+ years!

I bought a latch (#02006027) which broke in less than a week, unfortunately I waited past the 30 day warranty to deal with it, so now I'm out of luck. Poor workmanship, and poorer company warranty. I don't think I will be ordering from them again, their loss.

Sizing is not accurate