Van Dyke's RestorersReviews of vandykes.com

HORRIBLE Company! I placed an ordered on 9/27/20 and still don't have my item. Initially I was told it was on back-order. In the middle of November I was told it was being mailed out. Two weeks I am told that the item is sitting in customs. Their website looks like they have so many items but the truth is they HAVE NOT ITEMS!! Do not patronize this company!!

12/4 Update to my review- I spoke to Jarrod and he has corrected this issue. I understand they are working on improving the quality of their customer service and appreciate the follow up and correction. RUN from this vendor. They are dishonest and are thief's. I ordered a customer kickplate. They contacted me to verify the size before making the product. At that time I told them to cancel it because it was no longer needed. Instead of cancelling, they charged my card. Once I contacted them to remind them it was cancelled they said I couldn't cancel because they had already made the custom kick plate. I was not happy but ok. Four weeks later and there is still no kick plate. Obviously they hadn't started it and were lying. They are very dishonest and are nasty people. I gave this vendor one star because there is no ability to give them less than that which is what they truly deserve.

I ordered online with a statement ships in 1-2 days but 1 product was back ordered. After a week I called and they said they hold up the order until it is complete. I stated I needed the rest of the order, Then they shipped. Upon arrival the hinges were not as heavy as stated so I called to add it to the back order, but no I can not do that - only start a new order with shipping cost. I would not use this company again , customer service is poor.

It’s so nice project

Most things I have bought from them have worked and made my 110+ year old house look quaint and has brought out its original character. I am sure the farmer who built it would be pleased. The people who owned it before us totally redid it in 70s style. We are slowly going room to room undoing that. One rim lock broke but they refunded my money on it. My old door bell is the biggest hit with everyone who visits. Their catalog makes me salivate!! Thanks

I wish I had read TrustPilot before ordering from Van Dyke's. I typically do but it looked like a reputable business and was the ONLY place I could find antique cabinet latches and matching hinges in the color scheme required for my project. It has been a horrible experience overall and I will not place future orders. The only person who has even been remotely helpful is Angela in customer service. However, I have been outrageously overcharged for expedited shipping that was supposed to be free b/c I have been waiting nearly two months for my order. I was promised a refund, which I'm sure will come eventually only to have the same thing happen again today. You'd think at this point they would have noted my account to treat with care after how frustrating this has been. I understand that we're in a world where staffing is low and people are under enormous stress but this is truly a bad experience that I wish to never repeat. It's unfortunate b/c as the owner of an antique house I need these types of businesses to get authentic pieces. I'll be finding another retailer.

Edit/Update: Van Dyke's eventually sent me some replacement hardware at no cost. So, they came through in the end. Original: Ordered a $3300 library ladder with a hardware kit that had to be ordered separately, using a Van Dyke's ordering system that deliberately shorts you on hardware kit parts (you know, because $3300 isn't enough -- Van Dyke's wants more). Took 5 attempts to get through to CSR (they ignore emails) -- was told: "too bad, take a hike". Great. Much enjoyment working with a company that thinks $3300 for a library ladder isn't enough. And thinks their customers are just in the way.

Do not do business with these people they will take your order,charge your credit card,not ship you the order then give you the run around and lie about when it was shipped.Horrible experience