Van Dyke's RestorersReviews of vandykes.com

Response from Van Dyke's RestorersOct 30, 2025

Thank you for sharing your feedback. We’re sorry to hear the casement stays didn’t fit your windows and that our restocking fee came as a surprise. Our return policy, including the 18% restocking fee, is listed on our website, but we understand how easy it is to miss details like that. We appreciate your input—it helps us look for ways to make our policies clearer and improve the overall customer experience.

Response from Van Dyke's RestorersAug 24, 2018

Dear Don, Thank you for bringing this situation to our attention. Our email team has been alerted and will be responding to your email shortly. We apologize for any inconvenience we may have caused you. We also have reps available now to answer any questions by phone, by calling 800-237-8833. Thank you for taking time to participate in our review. We appreciate your feedback and use it to continually improve and to create a positive experience for all our customers.

Response from Van Dyke's RestorersAug 3, 2018

Dear Michael, Thank you for participating in our review and providing specific feedback. This will help us, as we strive to create the best possible customer experience.

Response from Van Dyke's RestorersAug 3, 2018

Dear MC, We are very sorry to hear that you have had a negative experience with our company. After reviewing your order, it appears that the representative advised you that the contractor would have to make the keyhole to hang the brackets. We assume that you were able to get that done. If not and you need further assistance please contact us at 800-237-8833, and a representative will be happy to help!

Response from Van Dyke's RestorersAug 3, 2018

Dear Customer, Please accept our apology, we never want to disappoint our customers or give them bad service. We understand people seeking an outlet to voice their opinions and we do try our best to resolve all the complaints and concerns brought to our attention. We ship thousands of orders each year, and our goal is to offer only the best in both products and service. Unfortunately, because of the volume of orders we receive yearly, there are instances when it is simply impossible to avoid a mistake or prevent an error from occurring. When that happens, we will make every effort to correct the problem. Our way of assuring this is our willingness to make the appropriate adjustment whenever a customer expresses dissatisfaction with any product purchased. Please feel free to contact us if there are any other questions or concerns. 1-800-787-3355

Response from Van Dyke's RestorersAug 3, 2018

Dear George, We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. Thank you for taking time to participate in our review. Your input is very important to us and will assist us in our ongoing efforts to provide better products and services to all our customers.