Van Dyke's RestorersReviews of vandykes.com

They charge you quite a bit to ship then if you return the product they charge you a restocking fee. 10% in the first 30 days and 20%+ 30-60 days. I purchased 8 drawer pulls for $50 dollars, but with shipping order came out to $75. The hardware didn't fit so they charged me another 10% to restock 8 pieces of small hardware. DO NOT BUY HERE, buy somewhere else where you can return your items without being charged unnecessary fees.

HORRIBLE--NEVER AGAIN. Placed an order with CSR on Friday, checked inventory and paid EXTRA for shipping to have by Tuesday. Didn't arrive on Tuesday so I called Van Dykes CSR to check status. "I show this on backorder". WHAT? We checked inventory at time order placed AND paid extra to expedite...why would i pay extra to receive when you don't even have it, much less being able to ship out? Van Dykes never called to let me know. Carpenters wasted 2 hour drive each way to install that evening. Utter bunch of unprofessional hillbillies--i will NEVER rely on VAN DYKES RESTORERS again. They are inept and unprofessional.

We are not first time buyers,so where is my order , they (VDR) rely on their vendors for shipping and tracking . Meanwhile, the customer sits in limbo for two weeks wondering if his order is processed or returned or shipped or just forgot about . My suggestion is to get better service from your vendors to better serve your customers or you many not have any customers. Merry Christmas I think not for one of my best customers. You have made me look like a fool to my customer. Just send me a tracking order number Please.

After a recent order, they sent me a coupon for "$10 off your next order of any amount." Before I inserted the coupon code, the shipping cost for my order was $6.99. As soon as I inserted the code, the shipping cost jumped to $13.99. I wrote to them to try to obtain an explanation, but never received an answer. This is totally dishonest and immoral. Nice way to treat your repeat customers, particularly at Christmas!

I was unable to cancel an order I placed night before, $65 shipping for $6.60 merchandise I was first unable to locate in Canada.Sent email back to company that night to cancel but automated response was to talk to customer service rep. 8:45 next morning called to cancel, but the rep said it was already committed for shipment although wouldn't physically ship until the next day. Had already unsuccessfully tried to appeal the shipment cost since shipment cost for same product was $25 six months earlier. Really sucks, if you place an order don't expect to be able to cancel at all.

I am editing my review because I did receive a call from Van Dyke's and they were very apologetic and wanted to straighten out the mess that was made with order. They did refund my money and also gave me a credit for $50.00. While the buying experience was not the greatest for me and it was my first time buying from them, I must say that they did what companies should do that have a customer service model that includes trying to retain unhappy customers. I am willing to give them another chance.

I'm learning you need to check the reviews of the online websites. YOU WILL MOST LIKELY REGRET BUYING FROM THIS COMPANY. I was sent 2 damaged items and I've been getting the runaround for a month now on getting the return label. Their Customer service team are liars. I will write a negative review every day I have to wait to get my money back. This may turn into a soap opera

If I could click zero stars I would have. Their restocking fee is not highlighted anywhere on their page. Charges 10% 0-30 days and 20% 31-60 days. In the land of shopping online this seems inappropriate.