Van Dyke's RestorersReviews of vandykes.com

Bought two wooden handles from Van Dykes for restoration of a chest. The order was correct but their shipping folks sent the wrong item. Took several days of calls and emails, before they agreed to give me a refund. Quite a run-around. On top of that, they refused to refund the shipping even though they shipped the wrong item. I'm a professional and use to deal with this company many times a year. No more. The new owners have ruined this once great company.

I was restoring an antique chest that has been in the family for a couple of generations at least. I ordered some hinges and latches that I thought would work but when I received them I just didn't like the way they matched my chest. I ordered a second set and sadly they weren't any better of match, my issue not theirs. Both orders shipped promptly and were exactly as I expected. They just didn't work with my situation. I contacted customer service about a return and they responded within hours with a full refund and offered to send a return shipping label. I was very impressed with their no nonsense return acceptance. I would definitely use them again for any future purchases.

Arrived for a longstanding booking outside, on the only sunny Bank Holiday this year. Only to be told that it's not possible due to "h&s", and directed inside. Very disappinting.

I placed an order on line of a product. After 4 weeks when I didn't receive it I called customer service. She told me only that the product would be shipped as soon as possible. After another three weeks when I still had not received it I called again. This time they told me the product had been discontinued. Since then however, a Van Dyke Restorrs ad for this product has been popping up an advertizment of the so called "discontinued" product everytime I go on line or go to Facebook. Why would they continue to push a product that they told me weeks ago has been discontinued? Imagine others who click on the same product for purchase only to go through the same frustration and waste of time as I did and then to find out it no longer exists.

Came Friday night for my birthday wow the staff was amazing COULDNT do enough to help went above and beyond the atmosphere was great carnt wait to come back keep it up van dykes

Do NOT do business with these people. I have never had a worse customer service experience. Ordered a table leaf, which arrived split down the middle. No problem, stuff happens. I contacted them to request a refund. That was nearly a month ago. I have now renewed that request, and sent pictures as requested, FIVE times. Just followed up with them again. "Looks like we're waiting for you to send pics" they said. Now looking for a concrete post to bang my head against.

I wrote a review dated Nov 30, 2020 expressing disappointment with Van Dykes' customer svc. The next day Van Dykes posted a reply apologizing & stated that they would like to resolve the issue. They further ask that I contact via email "Jarrod". I did exactly that ... and never heard back from Jarrod. I did receive a generic letter asking that I contact their customer service number which is somewhat laughable for customer service was the genesis of my issue in the first place. I am perplexed as to what else I can do.

I wanted to order 4 casters and mistakenly ordered one, so I quickly ordered three more. I assumed my screw-up was going to cost me a second shipping charge. I received a call the next morning from customer service asking if I had made a mistake and what I wanted to do. I have read many bad reviews so wanted to report my experience. Maybe they are trying to do better. I was pleased to see that they reached out without me calling.