Van Dyke's RestorersReviews of vandykes.com

Order place mid July 2023. I have repeatedly asked, via phone and email, if the item we ordered is in stock. ALL of the customer service agent assured me (more than five times) that it was. Both phone calls made within 10 days of each other, resulted in the man who answered the phone, telling me it absolutely will ship 'within the week'. And that they will send tracking information 'in the next day or two'. THEY ALL LIED! I really think they couldn't be bothered to actually verify with their supplier. It's disgusting behavior and the disrespect has gained nothing more than a one time purchase of $100 versus years of a business relationship. Good luck to them with that.

Horrible customer service. I tried to cancel an order before it shipped to me (~10 days after ordering it still hadn't shipped). I was told this would be taken care of and I wouldn't be charged. The order showed up. I had to jump through all these hoops to return and was told I'd get a full refund since I should have never received the order to begin with. It has been over a month and despite probably close to 10 emails requesting a status update, I haven't heard anything since they sent me a label. I have been on hold for over 15 minutes and haven't spoken to anyone. I still don't know if they even processed my return.

I ordered an additional copper backsplash sheet on 11/7/22 (WEBVR3554912). It was in stock at that time. When neither received nor heard anything by the week of 12/26 I contacted customer service. Spoke to a rep who told me she would check on order and get back to me. I never heard back from her. After 3 weeks in January I called and rep said he would get back to me. A few weeks later he got back to me and said it would be sent out the end of the following week or beginning of the next week. At the same time I was on my computer a pop-up appeared from Van Dykes showing my backsplash pattern and said "order today, in stock". There was a chat button which I enabled and they answered me with the same time frame for delivery as the previous rep. About 3 weeks later I got a phone message saying the order would ship around 3/17. Nothing arrived. Called 4/13 and rep said it was out of stock. Then he looked again and said it showed 3 pieces in stock. He guaranteed me he would talk to "someone" and make sure one of the 3 would be sent to me. He said he would get back to me...still waiting. I have been a customer of Van Dykes for the last several years. I have never experienced such incompetence and indifference from a "reputable retailer". Disappointing on so many levels!

The photos on their website look nothing like what you receive and they charge a $10 restock fee for every return no matter what the reason.

Family meal for ten people, we had to pre-order from a 3 course set menu which we all did. Food and service was ok although the choice was limited. Problems started when the bill came, the price of every single course for the ten people had been increased adding approximately £70 to the bill, then Vat added separately after. Bar manager stated they had recently increased the prices although we had only just received the prices. Nice place but watch your bill for mistakes and take your own drinks

Van dyke has received my return over a month ago. They keep giving me excuses. They refuse to give me back my $135.50. I plan on filing a consumer fraud case with the South Carolina attorney General. Additional review, I have been told before that my refund was being processed. It wasn't and I have to keep calling back. Put on a hold for over 40 minutes. Then told verbally it takes up to 48 hours for the refund. I did get an email after that saying it it will take 3 days. When you order, vandyck immediately charge and take the money from your account. I have Been waiting since 12/16/22. I still do not have my money. They continue to lie about my refund. If I had customer service like VD, I would no longer be in business. I have filed a consumer fraud case with the South Carolina Attorney General.

Stayed here overnight for my birthday new years eve. The room was beautiful. However, we attended the Sherwood suite for the 3 course meal, the beef was that tough I had to hold my partner's plate whilst he cut into it. Also wasn't impressed the fire alarm went off at 3am!! And had to vacate outside obviously but when we approached a member of staff before we left and paid, we got shrugged off and didn't even get an apology or better yet some form of compensation! Doubt we will be returning

Unfortunately booked Christmas Eve and Chrismas day here ! Big mistake..... not cheap at all .... a grand in so far ! Got an email about my 2pm check in yesterday stating this couldn't happen unless I paid an extra £25 for the privilege to add the type very expensive trip already !!! No thanks On arrival, told cant have meal in restuarant as fully booked. Then got a table as asked at the restuarant ! All the staff are 12 years old at best. Asked for a bottle of KRUG, Cant get it apparently ? Not available till the end of January due to Covid ? Got a bottle LP Rose (they had that in stock) .... left the bar to the table, had to ask to ask 4 times to get it brought to my table ......... whilst a couple sat st our bar seating looking at it for 10 minutes. Starter and main course average at best. Get better food in our local pub that's rubbish. Wish I had read reviews before booking here for Christmas Bad idea! Rob Rutter Room 204 Christnas Eve 2022 !