vancassoReviews of vancassotableware.com

We ordered from Vancasso’s official store last week, and what an absolute mess it turned into. Yesterday morning, we received an email from them saying we needed to file a claim because the courier (DPD) had “apparently” lost our package. Out of concern, we contacted DPD directly and were told that the order was already delivered. We checked our CCTV footage and, unbelievably, saw the delivery driver throw the box into our paper trash bin. He didn’t even attempt to ring the doorbell or make any effort to deliver it properly. He just tossed it in and left. Completely careless and unacceptable. Thankfully, the plates were packed well and survived without cracks, but that was pure luck. The plates themselves look nice, though it’s too soon to know if they’re durable. What’s even worse is how Vancasso’s customer service handled the situation. Their replies felt completely robotic and indifferent, showing no real accountability or empathy. Just copy-paste messages. It was a total mess of miscommunication and misinformation between Vancasso and DPD, and the customer ends up dealing with the consequences. Honestly, I’d recommend buying from a company that values proper delivery standards and has responsive, responsible customer service. Pretty plates mean nothing when the delivery and support experience is this careless.

Völliger Blödsinn USA! Sitz irgendwo in China und der übliche Schrott, der aus diesem Land kommt. MIese Qualität, ein absolut überflüssiger KI Support, kein richtiger Kundendienst. Ich würde niemals wieder dort bestellen

J'ai commandé 2 services de table de 24 pièces. Une des assiettes plates présentait un défaut de fabrication. Suite à un échange de courriels avec Vancasso, la société me propose d'échanger cette assiette mais dans un délai d'environ 2 mois. A l'issue des 2 mois je reprends contact avec la société pour procéder l'échange et changement de ton on me répond que l'échange d'une seule assiette n'est pas possible et que si je le souhaite il m'est offert 10€ en guise de dédommagement. Il est inadmissible que cette société puisse avoir 2 discours différent. Ce procédé est totalement malhonnête voire frauduleux. Site à fuir

Awful customer service. Wanted to buy a replacement plate as one broke in half out of warranty. They refused to sell a single plate so now got an incomplete dinner service unless i buy a full set. Don't waste your money . ***Buy from a customer focused supplier of tableware***

Don’t waste your money on these products. They crack within a couple of months and they refuse to replace anything and say u need to buy a whole new set! Terrible customer service, ignore emails and requests for their warranty policy and complaints procedure. A total rip off a cheap Argos plate sets lasted me 10 years with no cracks these lasted less than 3 months!

The dinner set arrived with one plate broken and they don't replace so got a five pound refund so waste of time buying a full set! but as it is they chip very easily so would not recommend.

Commande arrivée cassée. Le service client est très long à répondre et proposition d'un code promo à 12% pas du tout à la hauteur du préjudice. Je veux faire un retour pour remboursement de la commande.

Absolutely the worst buying experience I have ever had. I ordered two sets of Stern tableware in grey on the 25th of August. On the 26th of August I received notification from a courier service that they were expecting a parcel and the Vancasso website said that my parcel was awaiting dispatch. Of 3rd of September when I still hadn't had any further communication from Vancasso, their website had not updated and my parcel had not arrived, I tried to find a telephone number on which to call them. However, despite searching the Internet, I couldn't find a number, so I sent them an email enquiring where my parcel was. On 5th September they replied, saying that the courier had not collected my parcel and that I should claim on the shipping insurance and when the insurance money was through, they would use that money to send me a new parcel. At this point I'm thinking if the courier hasn't collected the parcel it's still in their building somewhere so why on earth do we need to claim it on the insurance? They just need to call the courier company and arrange for them to collect it. Then, literally a minute after that first email a second email came in to say the courier had not collected my parcel and would I please be patient for another three days and if the parcel had not been delivered by then, they would send me a new set. I was patient and I waited another 7 days. When I hadn't heard anything from Vancasso within that time and my parcel still hadn't arrived, I sent them an email asking what was going on and advising them that if I didn't get my items within the next five days, I would be seeking legal advice. I got no response from Vancasso but my parcel did arrive within the five days. Unfortunately, two of the small cereal bowls were broken. I wrote to Vancasso and explained this and they replied that they don't keep a stock of replacement items in their warehouse but they would refund me £7.80 instead. I advised them that that was not acceptable and that if I had wanted a set of tableware with missing pieces I would have just kept my old plates and dishes. I queried what I was supposed to do with a four-piece setting that had two missing bowls - tell two people that they couldn't have cereal or a dessert because there were no bowls? I got no response to this but today, I received a complete set of Stern tableware, which would be great, except that two of the bowls were again broken. This is not a problem because I now have the two bowls from the original order and the two from this replacement order so I have the four bowls that I paid for plus some extra plates. However because of the poor packaging and the broken bowls, which were in a lot of small shards, my husband did cut himself. This experience has been a nightmare but here I am on the 20th of September, nearly a month after I first ordered this crockery, with two complete sets of crockery and some extra plates and shallow bowls. I would also like to point out that the crockery doesn't match - so the shallow bowls and the side plates are much, much lighter than the small bowls and the large dinner plates. The small bowls and the large dinner plates are virtually one colour inside and out -a very dark grey, whereas the large/shallow bowls and the side plates are a dark colour on the outside and a much lighter almost steel grey on the inside. This doesn't matter to me, as I consider that they tone rather than match however it might matter to some people. Altogether my experience with this company has not been good