vancassoReviews of vancassotableware.com

Colour of cookware I recieved was blue not green. After politely complaining, I was fobbed off with poor reason, and not offered a refund

Bought 2 sets of Stern Blue 16 piece Dinnerware sets and they are lovely. Had 1 broken bowl and a couple of imperfections on some plates, emailed customer services and within 2 days they had sent a complete new set out. Spot on service. Well done Vancasso.

I just love my new tableware from vancasso. l have the starry collection in blue. Excellent customer service and very quick resolution. Would recommend

Purchased a dinner service last year and a fortnight ago noticed two of the dinner plates had a hair line crack in them. Got in touch with vancasso customer service explaining the issue and quoted there terms if any issues they would replace free of charge. I have sent several messages but no response. In the meantime we have purchased 4 identical plates from Amazon at a cost of £30.00 .I am not sure if this website exists.

So far, I only have experience of buying and owning Vancasso's enamelled Dutch ovens through Amazon. The first one was excellent and has been entirely trouble free for 2 years now. My second purchase worked well until it developed crazing in the inside enamel, resulting in the white surface becoming stained. A manufacturing defect that Vancasso dealt with quickly and painlessly. Contact with Vancasso (via Amazon*) was very easy, and Hannah was extremely helpful. The only issue I encountered was that Vancasso's UK replacement stock isn't the same as their Amazon warehouse stock. This meant I couldn't get the same colour replacement. The replacement arrived very quickly, through one of the better courier companies, and as with all Vancasso Cast Ironware, was extremely well packed. I'm very happy with my Vancasso experience and will be buying more of their products [is what I said when I originally wrote this review. I've since increased my fantastic impression of Vancasso and their customer services. And I've now added another of their excellent enamelled cast-iron pots]. *And, by the way, Vancasso on Amazon and Vancasso Tableware are the same company. So you can email them directly if you have issues or questions. So, that's a 100% endorsement from me.

I recently purchased a dinnerware set from vancasso and I must say, the experience has been overwhelmingly positive. The products matched my expectations perfectly – the design and quality are exactly what I was looking for. What impressed me most was the speed of the delivery. The items arrived much quicker than I anticipated, which was a pleasant surprise. Unfortunately, one of the plates arrived damaged. However, vancasso's after-sales service turned this into a positive experience. Their customer support was prompt and understanding. They offered a partial refund for the damaged item, which I found to be a fair and efficient solution.

Bought a full set for 4 and one mug was broken inside. Sent photo to customer service support who told me that warehouse don't have any to replace. Full refund was declined from support team. Requested again was told to return the full set, remember the box is super heavy! And so will the postage be too! I told them this and in the 3rd attempt they did not even offer a prepaid label. I was still told to return the heavy box, on my own which probably end up breaking further items inside by myself doing so! To date. No full refund or replacement.