vancassoReviews of vancassotableware.com

J'ai acheté un service de table de table beige et mat type Venus (8 grandes assiettes, 8 petites assiettes,8 bols). Les assiettes marquent dès qu'il faut couper quelque chose (viande, pizza). Après de très, très, très nombreux échanges, ils m'ont proposé de m'envoyer un service de remplacement. Ce nouveau service de type Reno est arrivé sans problème et sans dommage. Il ne se raye pas. Le service client est efficace et un peu long. Il a fallu argumenter pour obtenir le remplacement de tout le service ... A part ces désagréments, la livraison est bien organisée et les modèles chouettes.

While the dish set is gorgeous, "microwave safe" is a bit misleading. The dishes get very hot in the microwave and can burn unsuspecting hands. Handle with care and hot mitts!

Fast shipping! I love the designs on this tableware set. Unfortunately one chipped already. Not sure where or how but when I took it out of the dishwasher is was chipped. Hoping it is more sturdy as I got rid of all my other stuff already :(

I purchased the Karst dinnerware set. I love the style and colour, but it is advertised as oven proof, and on the website, it is pictured being taken out of an oven, however, I placed a plate in the oven at a very low heat, around 80°c, to warm it,unfortunately it cracked down the middle into two pieces. I notified the company, but received no reply, and no offer of replacement for a product which was not as described. This is totally unacceptable and I would not recommend this company. Their aftersales customer care is atrocious. Once they have your money, they have no interest in your satisfaction, or lack of it !!!!!

Follow up on a review last week on my very negative experience with vancassco customer service. They refused to send me a replacement for a faulty coffee cup. Shorty after the review I received a message from customer service stating they would send me an entire set of coffee cups and apologized for the frustration. I APPRECIATE THE EFFORT. However, I come away with a different kind of frustration; is it not a shame what a customer has to go through to get a fair shake?? The product was defective and the company refused to stand by their product initially!!!!!

Les produits sont très bien en rapport qualité / prix. Cependant, j'ai commandé 2 articles et je n'en ai reçu qu'un. Le SAV ne répond pas aux emails.

I ordered goods that were to be delivered in 3 packages. The largest of the 3 has not yet been delivered, Vancasso refers to the extra care free-seal insurance that I took out but did not say that the deadline for it is 6 days. In contact with Vancasso they prolonged the time and the issue is now resolved. It is a shame with this delivery-problem because the items that I did receive was lovely.

We ordered 2 x 4 dinner set Playa green. Received one set and contacted your support on the 2 weeks ago. We have mail pictures of what we have received with the requested barcode….No response for 2 weeks. When did we receive the missing dinner set? Haven’t had any responses from support for more than a week. Finally, the missing plates are delivered. The plates are great and deserve 5 stars, but the handling of the missing delivery deserves 1 star. You could have mailed the type of pictures you needed on the first day, instead of waiting a week and giving two contradictory instructions. Could have responded that the needed information had been received and you would respond within x days. Not waiting to send the missing plates until after a negative assessment here. We have finally received the missing plates. Thank you, but again, not without problems. We got a text message that they would deliver on Tuesday, 02/17/2026, and waited at home all day, but nothing happened. This morning, we received a new message requiring us to resolve a delivery issue, but it didn't specify the nature of the problem. Otherwise, we would get the delivery. I tried to contact CTT Express, but the driver called because he didn’t know the flat's number. It was clearly marked on the address label???