vancassoReviews of vancassotableware.com

I ordered pasta bowls and bowls which arrived in 2 well wrapped boxes but placed in another used box. One of the bowls was chipped on the edge. I had paid for their insurance! I have contacted Customer services four times and still heard nothing. I would not recommend buying from them directly. You cannot contact them other than email - which they do not respond to!

I received a box full of shattered bowls. I immediately reached out, but have spent almost two weeks now emailing back and forth with customer service trying to get a refund. I am stuck with a box full of sharp shards of ceramic. Terrible experience, will recommend others to avoid vancasso.

I placed an order and immediately emailed the company to cancel the order due to wrong color. They did not respond the first time. By the time I sent the second email they had already shipped the item. I have to pay 50% of the shipping cost to return it. I will never deal with this company again.

There is no replacement option for broken or damaged products Either you buy the whole set again or you find something else. At the first year the colours start fade away I didn’t ask for refund or anything and it wasn’t a discontinued product just "we don’t sorry" Just to buy some more to have my set back. Disappointing Update on 10/09/2026 They just answered to leave the impression that something will change. I asked them if it’s possible to buy some individual pieces that was broken and they declined and reply that they only sell the sets.

We purchased a set and the quality was OK, unfortunately one plate was broken in shipment and thay are unable to replace it. I've emailed customer service about replacing the whole set and now there is no response.

Don't bother unless you only eating salads, plates won't take any heat had 8 only 1 left, very poor quality.

These are the worst plates I have ever owned. Within 6 months of use about 1/3 of the plates had chipped. Now after 18 months of use all of the plates have chipped and a couple have completely smashed. I thought they would be good value for money, instead I have wasted about £150 and now need to buy new plates.

Arrived with broken peices. Paid a company" steel" insurance i didn't ask for but when I tried to claim have been going round in circles. Not only did they want a picture of broken peices " fair" but also passport pic, driving licence, I.d card, I have non of these and why would they want them? Very bad company do not go near them.