vancassoReviews of vancassotableware.com

Schlechte Kommunikation bei beschädigter Ware keine Lösung

Don’t touch them with a barge pole I relieved broken dish and lid they then quoted some bogus insurance you tick when purchasing complete charlatans I am going to trading standards as I see in reviews they do this a lot

Order numbers were VC 31857 and VC 31092. Simi 12 piece pattern- Red. Updating my review. I returned the dishes and they were receieved in your warehouse on 12/30. I have still not received credit on my credit card. I have emailed Amani and gotten no reply. I ordered these with my Amex. If I do not get a resolution in 5 days I am going to have them deny payment and move this for resolution. Below is my orginal post. Attempted to start the return process on Dec. 16 We ordered two sets of plates. The color of the large plates does not match the smaller plates. The large plates are a a much lighter blue. This is true for both sets. We have two other Vancasso settings and the small plates always match the large plates. This is also true on the picture on the website. I emailed them asking to return them. First reply was to keep them and get a a 12% discount. (I replied no I want a return). The reply said a slight difference was normal (the color is not normal). The next reply stated that some change is normal in the glazing process. My reply to Amani was "I have read your refund policy and I am within my rights in wanting to return these. I have two other sets in different colors and the plates and small plates match exactly. I want a refund and return shipping immediately. I do not care about glazing issues as they were not present on my two previous orders. This is totally unprofessional. If I had ordered these on Wayfair or Amazon this would not be a problem. Your website states "Hassle Free" Returns, Quality Guaranteed and Outstanding Customer Service. I am beginning to doubt this". On Dec 16 I got a message "We have commenced the procedure of creating a return shipping label on your behalf. Upon its receipt, We will promptly provide you with comprehensive instructions for the next steps to follow.(9 days ago!). I still have not gotten the information. Totally unacceptable. I have no doubt that the organziation encourages its people to mislead consumers, and string them along. As mentioned by others, there is no phone contact or other means to contact them. I cannot imagine why this is so hard. If someone actually reads this message can I please get my return shipping information.

Good bowls fast delivery

We ordered 6 pasta bowls as a precursor to buying a whole set. What we had delivered was an exercise machine, obviously a mix up at their warehouse stock handling facility. Customer service contacted numerous times, and numerous photos of labels on package, contents of package and request for delivery of order or refund. Two weeks now since order delivered and nothing except duplicate emails from them requesting photos and promises to sort situation out, hopefully they will rectify shortly,if so will amend review if can

Nicht nur, dass Vancasso günstiger ist als andere Händler, man bekommt einen schnellen Versand, die Ware ist super sicher verpackt und wenn man eine Frage zu einem Produkt hat, bekommt man ruckzuck eine Antwort. Besser geht es nicht. Danke schön.

These are the most beautiful dishes I've ever owned, and the quality is excellent. Shipping was very fast. I'm looking forward to purchasing the matching mugs very soon. Thank you!

I was disappointed with the texture of the plates. I expected it to be rougher. They are exactly as pictured in add.