vancassoReviews of vancassotableware.com

We ordered 2 x 4 dinner set Playa green. Received one set and contacted your support on the 2 weeks ago. We have mail pictures of what we have received with the requested barcode….No response for 2 weeks. When did we receive the missing dinner set? Haven’t had any responses from support for more than a week. Finally, the missing plates are delivered. The plates are great and deserve 5 stars, but the handling of the missing delivery deserves 1 star. You could have mailed the type of pictures you needed on the first day, instead of waiting a week and giving two contradictory instructions. Could have responded that the needed information had been received and you would respond within x days. Not waiting to send the missing plates until after a negative assessment here. We have finally received the missing plates. Thank you, but again, not without problems. We got a text message that they would deliver on Tuesday, 02/17/2026, and waited at home all day, but nothing happened. This morning, we received a new message requiring us to resolve a delivery issue, but it didn't specify the nature of the problem. Otherwise, we would get the delivery. I tried to contact CTT Express, but the driver called because he didn’t know the flat's number. It was clearly marked on the address label???

Bis auf die nicht erfolgte Ersatzlieferung einer Servierplatte waren wir sehr zufrieden. Schnelle Lieferung, super verpackt.

servizio piatti stupendo

Extremely poor and unprofessional service. I returned a dinner set after a very difficult process, yet the company has failed to acknowledge the return or issue my refund. Their lack of communication and disregard for consumer rights is unacceptable. I strongly advise caution when dealing with this company.

Really happy with my dinner set, amazing patterns, so different, bought in sale, so very happy with the price, great quality

Auf meine Retouren Anfrage wurde mir zwar ein kleiner Preisnachlass angeboten, diese lehnte ich jedoch ab und wollte dafür den Retourenschein erhalten. Leider wurde mir dieser nie gesendet und es kam auch keinerlei andere Mitteilung. Erinnerungsmails werden ignoriert. Schade, denn das Geschirr ist wirklich schön, aber ich kann hier keine Kaufempfehlung aussprechen.! Dieser Kundenservice ist einfach nur erbärmlich.

Every single thing came securely wrapped and in perfect condition. Love my new dishes.

Actually received everything several days before the estimated time of arrival. All items were packed very well and I'm great condition. The items are all really nice. Will order from them again.