Valyōu FurnitureReviews of valyoufurniture.com

*UPDATE* Oof you guys should have replied differently, I literally have pictures of the website when I bought my couch in February vs what I got vs what you guys JUST RECENTLY updated your site too. I emailed them about the situation and they said “no that’s the right couch the picture of the lighting is off on the website” ummm no that’s not it, they completely changed the fabric (the new fabric in the couch is bright white, rough, textured, and collects dirt) and then they try to lie when confronted.. also the new cover I ordered is “not in stock and we don’t know when it will be back in stock” BUT they took my $600 for it anyway. Their reply to this is EXACTLY what they said in their email so nice copy and paste. Also they just updated their website but this is not what the website said on the couch in February when I ordered. Oh yeah I ordered this is couch in February and got it in June. They did not have the correct fabric on their website at this time I ordered a feather couch from you and then couch I received (months and months later) was not the couch pictured the fabric and the color was completely off and was not “microfiber” as claimed. There was no apology from Valyou and you guys did not notify customers that they were receiving a couch that was different than what they paid for, which is unethical and borderline fraudulent. ALSO, when I received my couch you guys forgot to put the legs on the chaise part and I had to wait for you guys to send me them so I could put them on myself, AFTER I paid $2,000 for a couch. So now I’m paying $600 for a new cover for it because this fabric that is on it is awful, its bright white, rough, and collects all the dirt. And after all this garbage with this company I’m going to be waiting months and months for a new cover??? Per the federal trade commission "Sellers are responsible for claims they make about their products and services. Third parties - such as advertising agencies or website designers and catalog marketers - also may be liable for making or disseminating deceptive representations if they participate in the preparation or distribution of the advertising, or know about the deceptive claims." What many customers received is not what they bought on the website, including myself. I hope that Valyou faces a major lawsuit for false advertising

Absolute worst experience I've ever had ordering from any company. 0/10 absolutely do not recommend. I ordered a media table, and it finally shipped a little over 1.5 months from my order being placed. That was annoying, but not necessarily what made this so terrible. Once my order was shipped and received in a warehouse with Metropolitan about 20 miles from where I live, it was never scheduled for delivery. It has been at the warehouse for about 3 weeks now. This is where it really gets outrageous - I called Metropolitan about a week after to check on the delivery ETA or status, and they quite literally told me they were not allowed to discuss any information regarding my order. Not that they didn't know or were waiting on information, that they *were not at liberty* to provide me with information. And I quote "We are not able to provide you with any information regarding this order." They said I needed to get in touch with Valyou to resolve. So I did, was even assigned an "escalation manager" and have been promised multiple updates that have never come, have tried reaching out to the manager assigned to my case several times and I'm pretty sure he's just ghosted me after his first email. When I have been able to get in touch with just a regular rep (which is difficult, read my last note below), they tell me they're waiting on information from Metropolitan, and when I called back Metropolitan the only thing they *could* tell me is that they're waiting on information from Valyou and don't know why Vaylou would tell me it was on Metro. I can only assume there's some kind of NDA in place between metropolitan and Valyou because I have no idea why else a shipping provider would tell me they couldn't discuss my order with me. I've never experienced anything like it. I'm disputing the charge with my credit card company because I'm not sure if this is a full on scam, god awful logistics, or who knows what else. And just as a side note - they have a customer service number that you can call, but if you try to select the option that leads you to discuss an existing order with a rep, it just forwards you to an automated message that tells you to text them. You might get a call back 1-2 days later, but that's only if you're lucky. The only time the customer service number will lead you to an actual rep is if you're trying to place an order, which again, would not recommend doing.

I began having a not so good experience with Valyou furniture. However, I was sent to an escalation manager due to not receiving my items & requesting a refund. The escalation manager was very truthful, very responsive and very detail oriented. She helped me stay calm during the waiting period of resolving my issue with Valyou. I would like to say the manager stayed to her word & resolved my issue within a day. However, if you order from this company do except for over 6 month wait or longer for items. Do not decide you want a refund because, it’ll be a headache. My issue is resolved there for I am giving them a 4 star & mainly the stars are for the escalation manager.

Do not buy from this company. I ordered a bed from their website, got a delivery date, and then had to keep calling and emailing asking about my order. They told me the bed I ordered was now out of stock and they were waiting for confirmation on shipping new merchandise. Several months later, I emailed, texted and called several times, spoke with a few different agents in their departments. Finally got my order canceled and still have not received a refund. I emailed again letting them know I still haven’t gotten a refund and want a legit receipt showing the order (for the bed they no longer have anyway) was indeed canceled…Crickets. I’m disgusted. DO NOT ORDER from this company. EDIT: In Response to their Reply- This “24 hour” policy regarding cancelations or changes to one’s order SHOULD NOT be enforced when the company irresponsibly sales Out-of-Stock merchandise. You shouldn’t place blame on a customer when the company itself has zero clue as what merchandise they can actually offer. By the way, I DID finally receive my refund only after I filed a claim through PayPal AND disputed the charge with my bank AND reminded them that they essentially committed theft by attempting to enforce I receive my refund through store credit. And because they called me to ask that I change my rating since I’m getting my refund, I’ll change my rating from a 1 star to 2 stars.

Responding to "Valyou response - see below" SCAM continues. Valyou did not "process my order" because they sold merchandise they did not have and never got, over the 6 months my order stood. I have, in writing, statements like "we have received your cancellation". "we have authorized your refund" "we have sent your refund" (this lost one includes issue date of refund), "we are investigating your refund as we know we issued it" "we are having trouble with our refund platform". Also, a suggestion that "since we are having trouble with our platform, why. not handle this with your credit card company. If they issue a credit, our finance department will authorize it." I did get an email suggesting that "since we are having trouble with our refund platform, why don't you put the money in your ValyouWallet" (I said no thank you, as I don't have, or wish to have a Valyou wallet.) I want my promised REFUND For doubters - I have all of this documented. CONSUMERS - go online - see the TV story out of Honolulu reporting the hundreds of buyers who were scammed by VALYOU. don't be one of them. This company is a clever scam. BEWARE. I waited 7 months but never got the couch. I cancelled, and they reported that they "accepted my cancellation". "Processed" my refund, but I never got the refund. Company said they were "investigating" having "trouble with our refund platform" suggested I should get the credit from my credit card company, knowing that they strung me along for so long, I was passed the credit card protection date. Clever. But still a total outrageous fraud. I plan to take every legal step to recover the money the stole.

DO NOT ORDER FROM THIS COMPANY! Update since they have chosen to respond. This was not the policy when I purchased the furniture. Since after seven months of waiting Valyou was not able to provide an estimate of when the item would be back in stock (meanwhile still heavily advertising this item), the company started sending emails encouraging me to cancel. I have text messages and emails with the customer service team telling me I could cancel for a full refund and that said refund is being processed. They have since reached out to say they are mailing me a check within 30 days. Again, buyers beware. They will charge you thousands of dollars for furniture you will never receive. This company seems to be a scam. I, too, was drawn to their Feathers sofa and placed an order in November 2021 with an expected delivery of February and March 2022. In March, I started receiving updates that the shipping would be delayed. This continued in April...then May. I will say the company was proactive in communicating about the delays although some emails were sent with missing information. Then I started receiving emails encouraging me to change or cancel my order. I was really excited about the purchase and didn't want to give up but the customer service team could not even provide an estimate of when the item would be in stock, let alone be delivered. Ultimately I decided to cancel the order for this reason and was told to expect my refund within 14 days. It's now been nearly 8 weeks and I have not received my $2,700 back. The most recent response from customer service is that they can no longer refund my order as promised but offer me a store credit. Considering I never even got my order the first time around, I am not confident in ordering from them again. When I placed my order, the reviews were relatively positive and I was excited to support a Hawaiian brand that was innovating the industry. In searching again today I see that there are many other customers who have been victims of this scam and denied refunds. I warn you not to order from this company - they will take your hard earned money without a care. And the best part is their marketing and advertising continues to operate full scale! How does a company have money to spend on marketing for new customers when they can't even deliver to the ones they have?! Extremely disappointing.

This company is FRAUD. I purchased my couch for $2300 in May and was told I would have it shortly after I moved into my apartment in July. As dates started to be pushed back, I began reading other reviews and was seeing that it would be over six months (mind you, this is from other users reviews- I never got this news from an employee) for my boyfriend and I to receive our couch. For this reason, I reached out to Valyou to cancel my order. After several emails back and forth, I was finally contacted by a customer service rep who attempted to have me swap out for furniture that is in stock, but I bypassed these offers as I want to go with a more trusted brand at this point. I received an email confirmation that they would begin processing my cancellation, but there was no transfer number associated and that it would be up to 14 business days. They claimed this was because they are using a new system and it's taking awhile. After multiple follow ups, on the 13th day of this agreement, I received a message from an employee letting me know they would not be honoring my refund and I would be given an in store credit- please keep in mind, on their website, it had originally said you could return for a full refund after 30 days of delivery. This is absolutely insane, this company does not have any cash and they are stealing people's money who never receive furniture. Do not order from them unless you want to donate to whatever scam they have going.

Buyer beware. Valyou Furniture only offers full refunds to your payment method if done within 24 hours of placing your order. Beyond 24 hours, they only offer Store Credit, and discourage buyers from filling disputes with Credit Card companies. I discovered this after Cancelling my order after waiting over 2 months for my Charm 2.0 Bed. I've been waiting for my order to ship for over two months. Over these two months, I received quite a few excuses as to why my order was taking so long: systems are down and they can't check the order status, they are waiting for their Warehouse to confirm, they are still waiting for the Warehouse to confirm, the item had been received in the Warehouse but it didn't pass Quality inspections. Finally, I asked to cancel the order and receive a full refund and assumed that was the end - but they didn't and I had forgotten about it for a month. Today, I sat down to resolve this once and for all. They said my order past their cancellation period, 24 hours after placing the order. To which, I said that can't be right, I'm cancelling my order because I haven't received my order after over 2 months. They then said they would issue me a store credit which is their policy after 24 hours or placing an order. I think that's unacceptable, I want my money refunded to my credit card that I paid with. I'm cancelling this order because of their failure to deliver the product I purchased. And with all the hassle this company is to deal with I don't want to buy anything else from them, I want my money back. Finally, their Dispute policy also has some vague language that seems to seek to discourage buyers from disputing the charge through their Credit Card Companies. Stating they will freeze refunds in the Valyou Wallet, which is where they send Store Credit refunds from Cancelled orders. Buyer beware, I would not recommend this company.