Valyōu FurnitureReviews of valyoufurniture.com

It is a SCAM!!! I ordered a bed in August 6th. The estimated shipping was on September 13th. I reached out to them in the middle of September and they said that my shipping is delayed and my bed will shipped better September 26th and October 3rd. As of today October 13th I have not received any shipping confirmation. I reached out to the customer service and received 2 deferred answers. The first person said your item was damaged during the shipping and they were planning to reach out to me. The second person said that they are out of the stock and they want me to change my order to get another item. I don’t need another bed. I need that specific bed. I asked for the refund and it took like 5-6 times to cancel my order and issue the refund. Every time they try to give me some discount and credits for next order. But, I want just my money back. So, finally they processed cancelation and said that refund will be in 1-2 business days. After 30 min they texted me and said that they will never give me money back and will just give me a credit. But I don’t need a credit if they don’t have available furniture. I had to dispute the charge with my bank. Hopefully, I will get my money back. Update of my review - after arguing with customer service for hours and putting the depute on the transaction. The same day, They reached out to me again and said that they will process a refund. Guess what, next day after they saw my review here they called me because they saw my review here. They said AGAIN that they will refund me. I asked them “did you supposed to refund me yesterday? And where is the confirmation email?”. The person on the phone was very confused and said “yesterday we reached the limit of how much of the refunds we can process”. I was more than surprised, “what do you mean by limit?”. The person on the phone could not explain. And could not apologize for all this inconvenience. She also send me a confirmation email, which looks very scammish. Well, at this point I just have to see what will happen in next 3-5 business days.

Cameron and Cliff were very communicative, quick, and got my furniture where I needed it. Furniture looks beautiful and quality is great too.

Fabian & Anthony were absolutely great at setting up and delivering my order.

HORRIBLE SCAM company. They take your money knowing full well that they can't deliver. I waited months for an item that never arrived. When I asked what is the status they couldn't give any indication of delivery date. I asked for a refund and they kept offering other options.....select another item, $100 credit, extended warranty, etc. It seems they have no intention of refunding my money but I will file a law suit and go after them. Really wish I had read all the terrible reviews before dealing with them. If you are reading this, do not make the same mistake!

I have been searching for a nice, comfortable and contemporary couch for a long time and I am so happy to finally have found one! And at a reasonable price - other couches the same style were almost twice as expensive, plus the manufacturer is from Hawaii! It makes me feel like I have a little bit of Hawaii in my home. At first I was a little disappointed with the promised delivery date of first week of November, but Valyou contacted me and was able to deliver it a few weeks earlier than expected. Thank you, Valyou furniture and to Cameron and Cliff for delivering the couch without any problems!

I ordered a charm bed 2.0 in early Sept 2022 with an estimated ship date of Oct 17th, 2022. Hadn't heard anything from the company regarding delivery as of 10/12/2022, so I looked on their website which said the estimated delivery was now 10/19/22. I called to confirm the new delivery date and was directed to text the help number rather than stay on the line... weird but okay. I then texted the help number and did not hear back for over an hour after the customer service agent said to give them 10-20 minutes. When I finally got a text back I was told that the estimated delivery was not until 12/13/22. I sent them screenshots of both my original order email and their updated website delivery date, only to not hear back for over an hour again. When they finally replied claimed the bed was never scheduled for delivery earlier than 12/13/22... mind you, I sent the two screenshots from their company email and website that proved otherwise. I then did not hear back for over another hour, when I finally requested and received a call from customer service. The agent on the phone double down on the fact that the best was always scheduled for 12/13/22 and wasted more of my time offering me discounts and warranties before he finally let me submit an official cancelation request. This company and its customer service reps are frustrating and unprofessional, to say the least. Refund processing took an additional two weeks and several follow up emails and calls. I would not recommend this company.

Delivery took a few times to reschedule, but Anthony and Albery were amazing and friendly! The couch looks just as I pictured and it’s incredibly soft.

Terrible company. Pushed out delivery from September to December and refused to issue a refund for anything other than store credit. Filed a chargeback through my credit card company. AVOID THIS COMPANY AT ALL COSTS