VagaroReviews of vagaro.com

When you have an issue Vagaro will not respond for DAYS!! but they have time to post generic responses to these reviews. I have been trying to get an issue resolved for almost 3 weeks!! I cannot send ANY emails out without paying more because they show I have used mine for the month, when in fact NOT ONE EMAIL has been sent out. Good luck getting any issues resolved. Their team is passive aggressive, lazy and ZERO help. They even sent me a cc matching that DID NOT WORK and I spent a week troubleshooting with them and THEY COULD NOT GET IT TO WORK. Then REFUSED to let me send it back because "they don't take returns" ON THEIR OWN EQUIPMENT THAT THEY COULD NOT GET TO WORK EITHER!!! They are RIDICULOUS!!

TERRIBLE!!! 1st of all this site sucks on the daily but has been even worse since they did an update a few weeks ago. I STILL cannot sent emails for promotions. We had a HUGE Back to school campaign set to run and go out to over 9000 customers. It did not go....BUT THEY CHARGED ME FOR IT. I have been dealing with Jackie (who responds generically every 3 or 4 days) and tells you what you want to hear and yet nothing gets done. I had to pay $120 to send out a TEXT promo to just a few people where i could have sent out the 9000 EMAILS for around $30. Jackie told me weeks ago she would have the "push" the emails through, and she did not. So here I am, unable to send any promo/correspondence to my customers for almost 3 more weeks unless i want to purchase MORE email credits, even though none of my emails have gone out since JULY 3...it's Aug. 24th.... waste of time, frustration and greedy company who refused to take accountability for anything. USE SOMEONE ELSE!!!!!!!!!! Our customers are continuously frustrated with the way it glitches and will send them code after code after code and still not let them login.

I’m incredibly disappointed with Vagaro’s new Vera Fill My Books feature and the changes surrounding the Marketplace. We chose Vagaro because we were happy to pay a monthly subscription for our booking and salon management system. Until now, being visible when customers searched Vagaro was part of the value of using the platform. We have chosen not to participate in Vera Fill My Books because Vagaro now takes 20% from first-time customer bookings and 5% from existing customer bookings generated through the feature. Since opting out, we have discovered that our salon appears to have completely disappeared from Vagaro Marketplace searches. We have searched ourselves as customers and cannot find our business. This is the part I find particularly unfair. We are still a paying Vagaro business. Why should declining a commission-based marketing feature mean losing the basic visibility we previously had on the platform we already pay to use? There is a huge difference between: “Pay 20% and we’ll promote you higher in search results.” and “Pay 20% or you won’t appear in the Marketplace at all.” I would have absolutely no issue with Vera businesses receiving additional promotion, priority placement, last-minute advertising or email marketing. That’s what an optional paid marketing product should provide. But businesses that choose not to participate should surely still have their normal organic Marketplace listing. For a salon, 20% is not a small marketing fee. On a £150 colour appointment, that’s £30 before we’ve paid VAT, wages, colour/product costs, rent and every other overhead involved in providing that service. We have been loyal paying Vagaro customers and have built our own client base, reputation and reviews. It is extremely disappointing to feel that we’re now being asked to choose between giving up a significant percentage of our revenue or becoming effectively invisible within the Vagaro Marketplace. I really hope Vagaro listens to the businesses using the platform and reconsiders this. Keep Vera as an optional promotional tool — but restore organic Marketplace visibility for businesses paying their monthly Vagaro subscription.

The only thing I liked about them is they forwarded my service content from different platform. they secretly charged me $10 extra for a cart when I don’t have online store. When I went to cancel they told me they couldn’t give me my money back. I could understand the base pay but why the extras I never used

Subject: Escalation of Ongoing Service & System Issues Hello Fred, My name is Stacey, and I support Roland Turner, President of Pamper Me Please Travel Spa. We have been a Vagaro client since June 2024. After evaluating several POS systems through multiple meetings and demonstrations, we ultimately selected Vagaro because we believed it was the best solution for our business. Unfortunately, our experience over the past year has been marked by ongoing technical issues, system failures, and an inability to obtain timely executive-level support when problems arise. Some of the issues we've experienced include: Faulty hardware that ultimately had to be replaced. Multiple system outages during peak business hours, forcing us to process transactions through Square because we were unable to check clients out using Vagaro. Numerous payroll issues, particularly in the beginning, where payroll did not process even after it had been submitted. An unresolved issue dating back to April where our client health waiver forms do not appear on the customer-facing screen, requiring us to maintain paper copies despite repeated requests for assistance. Today, however, was particularly concerning. I was notified that one of our contractors had not been paid. After investigating, I discovered that although the contractor worked July 25–31, those services were not included when payroll processed. As a result, the contractor was not paid today. When I contacted Vagaro for assistance, I was unable to reach a live representative and instead had to leave a voicemail. This left me in the unfortunate position of having to tell one of our contractors that I could not even speak with someone until the following day—and even then, there was no assurance the issue would be resolved. This raises several concerns: How are businesses expected to operate when critical payroll or POS functions fail and immediate support is unavailable? What escalation path exists for customers experiencing business-critical system failures? Why have there been so many outages, downtime incidents, payroll errors, and unresolved technical issues throughout our time as a customer? As an airport business, our operations depend on reliable technology. When the POS system fails, we are checking in travelers who are on tight schedules, processing payments, managing appointments, and ensuring our contractors are paid accurately and on time. These recurring issues directly impact our reputation, our employees, our contractors, and our customers. At this point, we are requesting that someone with the authority to resolve these ongoing issues contact us directly. We need a dedicated point of contact who can help address the recurring problems and ensure our business has the level of support we expected when choosing Vagaro. We invested in Vagaro because we believed it would help streamline and grow our business. Instead, we've spent an inordinate amount of time troubleshooting issues that should not continue to occur. I appreciate your prompt attention to this matter and look forward to hearing from you soon. Sincerely, Stacey On behalf of Roland Turner Pamper Me Please Travel Spa LLC

This company does not care about small businesses. They allow you to open an account and process sales, and then can subsequently tell you the product you are selling is not supported and refund all your customers leaving you out thousands of dollars. Their support does not get back to you fast, and when they finally do, they will say they their decision is final and have a nice life. Their practices are not only unethical, but completely asinine. If they want to claim your account is on hold until you confirm what product you are selling, then you should not be able to use your account to process sales. This would avoid all of the trouble and hardship they are causing to small businesses. They are the direct cause of the loss of money and inventory, and if they had implemented common sense business practices this would all be avoided.

Clients can never book! I have been told 8 times this week alone that they haven't been able to book. This week alone. I have googled this and can see this is a common problem with Vagaro. So incredibly frustrating as now having to look for another platform and all of the work it takes to do that. - regarding all of their 5 star reviews - whenever you talk to customer support they ask you every single time to leave a review - you could simply ask them how to find the client list in the app - once they tell you, they then ask you to leave a review that they are helpful....hence all the good reviews, many which I left myself which I've now gone back and deleted.

Highly recommend Jack - he helped set up a multi functional booking system for our salon with 8 stylists. He was patient, knowledgeable and an asset to Vagaro. Thank you Jack