VagaroReviews of vagaro.com

very good support team

This is the one of the worst company ever they always have technical issues. This morning they have another technical issue I gave the service to my customer, which is the walk-in customer and I charge and it says transaction complete later on I check the transaction didn’t come through. I called the customer service explained them they they said there’s nothing they can do. It cost me $95. Be careful before you make a decision to buy their service.

Vagaro has constant software shutdowns and glitches. Has costed me thousands of dollars of customers just deciding to leave because I can't process their payments. Schedule's go down ALL THE TIME. We will be switching out of vagaro immediately.

The set up with Vagaro was made pretty straightforward by having Carl lead me through the journey. Nothing was roo much trouble and he was so patient with me, when I had no idea what I was doing. Now, I am confident in what ai am doing. Carl was always quick to get back to me and explained everything well so I was clear with ehat to do. I now hope to grow my business with Vera Fill my books, now thar I have been through the set up. Having someone there to talk to and ask questions to is a fantastic system. I was lucky that Carl was so empathetic and kind, as well as being so knowledgeable about Vagaro and how it works. I hope all Vagaro employees are as good as Carl. Carl is an asset to Vagaro.

If I could score a zero I would. Vagaro charges a 20% fee for new clients bookings EVEN IF I SEND THE CLIENT MY LINK THROUGH INSTAGRAM DMS. Joke.

DO NOT TRUST - Vagaro to have your back and have your best interests in mind! I found out the hard way. I signed on for a free trial and after just some overall time checking it out to see if it could help me, I instinctively knew this service was not needed and could not help me further in what I already was doing on my own. I thought I had cancelled my trial, but apparently I did not and I then received a charge for two months of service for almost $50, when all I did was sign up with my name and nothing else was done. I did not ask for support and Vagaro spent no time or resources helping me or engaging with me. Believing that there are still good people in the world and being a health, wellness, self-improvement app that promotes good will, I found that the Tech Support - JOSH H. was not caring, empathetic, understanding, or supportive. All he cared about was collecting that amount of money, which is nothing for a large company, when he easily could have refunded me that amount to leave in good faith. I asked him more than once and called in and talked with someone who thought I should be refunded, but JOSH again said no - because my account was open for two months, even though I did not use it, try to understand how to use it, or any effort. I basically paid them $50 to have my business name on their site, with nothing set up. How do businesses' expect to create trustworthy and caring support to small business that are struggling in this economy to generate flow. They thought it was more important to burn a bridge and write me off, when they could have easily asked me, "How can we help you use our service in conjunction with your business and clients?" or "Is there any way for us to resolved issues that could generate success?" All they were concerned about was writing me off, collecting he $50 for no services rendered and that was that! Beware of this business. It might seem lke they are offering a good service, but when it comes to any kind of caring support, expect a similar lack of empathy and caring energy. ZERO STARES for a ZERO COMPANY.

I usually don’t write reviews, but I want to save another salon owner the headache we’ve been dealing with. We used Vagaro’s booking system for years and, for the most part, had very few issues. There were occasional inconvenient shutdowns for maintenance, but overall the booking system worked well for us. That completely changed when we switched to Vagaro’s POS system about four months ago. It has not worked properly since we got it. It constantly cuts off in the middle of checking clients out, takes forever to load, and regularly goes offline. This is incredibly frustrating when you have a client standing at the front desk waiting to pay. We have spent four months going back and forth with support. Their answer continues to be more troubleshooting, but none of the troubleshooting has actually fixed the problem. I have repeatedly tried to get a manager or someone with the authority to resolve this and refund us, but I cannot get anyone on the phone who can actually make that decision. What makes this even worse is the processing fees. Because their POS system keeps going offline, we are being charged approximately 3.5% instead of the 2.6% rate we expected. Vagaro has acknowledged to us that the problem involves their third-party provider and that we are not the only business dealing with this issue. Yet they still will not honor the 2.6% rate while THEIR hardware/system isn't working properly, and they will not refund us for equipment that has not worked correctly. We gave this four months and countless opportunities to be fixed. At this point, I’m tired of troubleshooting the same problem over and over while paying higher processing fees because of an issue we did not cause. I really wanted this system to work because we had been with Vagaro for years. Unfortunately, I would strongly caution other salon owners before switching to their POS system. A POS system is something your business has to be able to depend on every single checkout, and that simply has not been our experience.

Used the free trial more than 4 months ago then went with another provider. Cancelled my trial. Forgot to delete the app. Logged in to find out what Vagaro app was a booking site for my business. I didn't authorize a payment to be taken from my account. Sent an email to their support team which I am still awaiting a reply. I am so very glad I didn't go with this provider because when you have a technical issue you will probably need a prompt reply from customer service.....this is not the case with Vagaro. Their customer service is shocking.