VagaroReviews of vagaro.com

I have used this software since I started my business and the whole 6 years it’s been touch and go. My team and I have had issues with payments. And when payment goes down, Vagaro blamed the other company and the other company blamed Vagaro. We went 4 weeks without payment. We received no gratis for the severe inconvenience. This happened a few times. To add to that, their payroll system crashes more often than someone would like. So to run payroll you have to sit on the phone with them for anywhere from 30 minutes to and hour. Only to say “we’love look into that” for which ‘I’ have to be the one to follow up. The website builder is meh. It gives early 2000s angelfire vibes. And to get someone to do it for you costs $400. For which I paid. Then I went in and redid it myself. They now hassle you to use their “connect” app to speak with clients. Which costs money after 500 texts. You can still text from your phone, but are prompted every time you do. And you’re not always informed of when clients reach out on there, so you end up missing out on new clients, or clients running late, etc. If order for employees to check in, you have to buy their whole setup. $1200, just for employees to clock in. When all they have to do it hit a single button.$1200! And that thing crashes more than one would like as well. I think when I first started using Vagaro back in 2020, its was decent software. But something happened between then and now to where it’s devolved into a trash bin. Would not recommend to anyone.

I've been using Vagaro for over a year. It has some genuinely useful features, including loyalty points, memberships and packages. When it works, it works well. Unfortunately, persistent bugs and increasingly frustrating fees have seriously undermined my confidence in the platform. One of my biggest frustrations is that customers frequently struggle to book appointments using 4G or 5G mobile data. They get stuck on an endless spinning loading screen, sometimes only managing to book after switching to Wi-Fi. This has been an ongoing issue throughout my time with Vagaro. A booking system should make booking easier, not potentially drive customers away. I've also experienced general slowness and bugs, including forms disappearing completely from customer profiles. These are important customer records, and I expect them to remain accessible. After more than a year, these fundamental issues should have been resolved. I pay extra for Vagaro's My Site feature because I want my business to have its own website and a straightforward booking experience. Yet Vagaro increasingly pushes customers towards its own app, which raises another concern. My biggest complaint is the 20% fee on first-time bookings attributed to Vagaro's marketplace. I pay for Instagram adverts to attract customers. I've already spent money reaching people and generating interest in my services. However, if someone discovers my business through my advertising and clicks the Book Now button on my Instagram profile, the booking journey can take them into Vagaro's app, potentially resulting in a marketplace fee. I've paid to acquire the customer, yet Vagaro can still take 20% simply because of the booking route they've followed. On a £50 appointment, that's £10. On a £75 appointment, it's £15, on top of my advertising costs, room rental and other expenses. I can understand a fee when Vagaro genuinely introduces a new customer through its marketplace. What I cannot understand is charging the same commission when the customer has been attracted through my own paid marketing. The distinction between marketplace-generated and business-generated bookings needs to be clear, accurate and fair. Another concern is that customers can identify themselves as new clients during booking. An existing customer could accidentally select the wrong option, potentially resulting in a 20% fee even though my records clearly show they've booked with me before. If Vagaro charges businesses based on customer status, it should verify this against existing records rather than leave the decision entirely to the customer. To be fair, Vagaro does have good features, and its booking system can work very well. However, these positives don't outweigh the frustration of recurring technical problems and a fee structure that can penalise businesses for customers they've acquired themselves. Small businesses already pay for advertising, premises, equipment and software subscriptions. We need reliable tools that simplify running our businesses, not additional costs and uncertainty. After more than a year, I expected better. Vagaro needs to fix its longstanding bugs, improve the mobile booking experience and make marketplace fee attribution fairer and more transparent. Overall, Vagaro has the foundations of a good platform, but its persistent technical issues and questionable commission practices have significantly damaged my confidence in it. I would struggle to recommend it to small businesses that invest their own money in attracting customers.

The only thing I liked about them is they forwarded my service content from different platform. they secretly charged me $10 extra for a cart when I don’t have online store. When I went to cancel they told me they couldn’t give me my money back. I could understand the base pay but why the extras I never used

Horrible customer service if any. Square is way better booking and cc processing site

As a client of hair salons who use VAGARO, I can positively say I detest that platform. First, of course it wants to collect a lot of information from you, and I resent that as privacy-minded low level consumer (really, VAGARO: my hairdresser is the only person I need to speak to make an appointment. No one needs a barely functional platform who makes money on the back of hard working hairdressers) Second, it is an inefficient tool: it rarely recognize my email address,or claims it is already in the system and will not allow me move forward without the right password (VAGARO, do you think you are Mellon Bank??) or it sends a "Your appointment request is pending" email when you actually picked a time and day with a hairdresser shown to you by their own VAGARO system and calendar, so who is "approving" my request and why and how, pray? Last time this happened to me, I sent an email directly to the (new) hair salon telling them I will never bother in the future with a salon that uses a booking system with such insane pretenses. That salon responded right away directly to me that yes, my appointment was in their book and VAGARO was annoying to them as well.(and charging them for that annoying service, no doubt) VAGARO looks fancy and secure, but it is a lot of useless hoops to jump for not much service in the process. I will add, in my experience, very few hairdressers are good enough to warrant that series of hoops jumping. There is a lot of smoke and mirror in the beauty business, and VAGARO is one more layer of pretense there.

Please do not use this app if you're a chiropractor. I'm being charged £100 to leave due to getting a "free" wisepad, even though it doesn't work. They said I can reboot and then it will be refreshed, so I can connect to stripe. But this doesn't work. Communication is poor, no app should be this slow to load, website loading is extremely slow. It's the same layout and problems as 7 years ago when I used in another job.

It was impossible to figure out how to cancel an appointment. I clicked on the "cancel an appointment" link and it took me to the page to "book" an appointment. When I called the business to cancel and re-schedule my appointment, they said "unfortunately" their booking website had been bought out by a different company (Vagaro) and the new website was "a bit cumbersome." I agree, and see the same thing happening with many small businesses' booking sites: cumbersome, non-intuitive, and time consuming. From small to big businesses, the time and effort to purchase products and services is now passed on to the consumer. So frustrating

Just bought the Vagaro software two weeks ago. I am not impressed with it but so diappointed in customers support. It takes for ever to speak to a support person and also having issue with Vagaro to tranfer our funds to my business account. So far not a good experience!