VagaroReviews of vagaro.com

I would not recommend Vagaro to any business that cares about flexibility, transparent pricing, or being able to leave without a headache. Migrating away from the platform has been incredibly tedious. The process feels unnecessarily difficult, almost as if the system is designed to discourage you from leaving once your business is fully set up inside it. Instead of making data portability and transition support straightforward, the experience has been frustrating, slow, and full of friction. Support has also been disappointing. When you need real help, the responses feel passive and unhelpful, with little urgency or ownership. For a platform businesses depend on daily, that lack of practical support is a serious problem. The pricing is another major issue. Vagaro seems to charge extra for almost every feature, and the costs add up quickly. Multi-location pricing is especially frustrating because they appear to treat each location almost like a separate business, even when it is part of the same company. That structure makes the platform feel overpriced and punishing as you grow. Overall, Vagaro may look convenient at first, but the long-term experience has felt expensive, restrictive, and difficult to move away from. I wish we had understood the lock-in and pricing structure more clearly before committing. EDIT SEP 3, 2026: Vagaro sent me a supposedly “free” credit card reader. I never activated it or used it. At one point, I contacted Vagaro to return the reader and was told they would not accept it back. Since it was never activated, I had no use for it, and they refused the return, I eventually disposed of it. Now, when trying to cancel my Vagaro account, I’m being told I must pay $140 CAD for this “free” reader before they will allow me to cancel. Apparently, buried in the terms and conditions is a requirement that the reader must be used for one year or you become responsible for its cost. What makes this especially frustrating is that I actually tried to return the device and Vagaro refused to take it back. So I’m now being charged $140 for a device that was presented as free, that I never activated or used, and that Vagaro themselves would not allow me to return. This is an extremely disappointing way to handle a long-term customer who is simply trying to cancel their account. Be very careful when accepting any “free” hardware from Vagaro and make sure you read every condition attached to it.

⭐⭐⭐⭐⭐ I don’t normally leave reviews, but Owen absolutely deserves one. I contacted Vagaro at what was already a very stressful time for my business. I had genuine concerns about marketplace fees, protecting my existing booking links, and making sure years of marketing materials, Google listings, business cards and signage wouldn’t suddenly become obsolete. Rather than giving me a generic customer service response, Owen took the time to really listen and understand the situation. He kept me updated throughout, escalated my concerns directly to the CEO and product team, and worked incredibly hard to find a solution that protected my business. Thanks to Owen, the changes were implemented so I could leave the marketplace without affecting my direct booking link, exactly what I had been hoping for. He also made sure other issues, including outdated branding, were resolved quickly. It’s rare to find customer service where someone genuinely takes ownership of a problem from start to finish. Owen’s communication was excellent, he always kept his word, and I genuinely felt he cared about getting the right outcome rather than simply closing a support ticket. Thank you, Owen. You turned what could have been a very frustrating experience into a positive one, and you’ve restored my confidence in Vagaro.

I onboarded with Vagaro in June/July and was assigned to Carl to look after me during the set up process. I wanted a system that would allow customers to book my head spa services at any time as I also work full-time in the ambulance service and there's no way I could manage a physical diary! The system integrates with my payment system and reviews. The system has loads of great features that you can get as much or as little as you want out of - it has a free marketing system which allows you to email customers before their appointment/after or to send a general marketing email. These can be designed from existing templates or fully customised. I use the forms feature to handle all my consultation and consent forms and that works great, the form was easy to design and set up, forms are sent to customers and I'm notified when they're complete. Overall the system does has loads of great features that are really worth the money - but best of all was the customer service I received from Carl. We had 3 or 4 one to one video call sessions where he walked me through how to set the system up - showing me the features and letting me ask questions as we went. He was on hand for any teething problems I had via WhatsApp and replied really quickly - like within minutes (in working hours of course!) which as a brand new business owner with zero head space left was invaluable. Customers tell me they like the booking system itself and find it easy to use. They really like the automated email I've set up to send prior to their appointment which gives them all the info they need about location and what to bring etc. Overall I'm really happy with my choice to go with Vagaro, it's a great system packed full of features and the customer service is second to none.

Overcharged on fees, overcharged on marketplace fees when it had been turned off so my 5th complaint goes in. Only ever had a handful of new clients from their marketplace until they started charging 20% then had loads in a few days. Hours and hours of stress and extra work finding charging discrepancies that was costing us. Functions are glitches, it goes down a lot, they try to blame you for their system problems until your prove it's them. The system needs workarounds all the time to make things happen. I have spent more money on admin to find ways to make what should be standard things work. This system had cost me upwards of £200 a month and isn't fit for purpose and support will just try to push back to you when you complain. Avoid

Every time I try to make or reschedule an appointment, it tells me I have multiple tabs open on the same browser and won't let me continue. I have no other tabs open, have cleared my cache and also restarted my computer. I have had this issue on a laptop, desktop and on my phone. I waited on hold for 20 minutes with customer service, and then they had no solution and asked to remote into my computer. Not happening. I've found another similar business to work with for my training sessions since I don't have endless amounts of time to schedule an appointment through Vagaro.

I received a marketing email today from Vagaro having never signed up to them. I tried to unsubscribe following the link at the bottom... but it takes you through to a page where you need to create an account in order to unsubscribe. I'm quite sure this illegal in accordance to GDPR UK regulations. Vagaro, pls fix this.

I have to say for someone like myself who has very high standards and only like to work with systems & people who are on it, Vagaro has been an amazing transition and Liam I highly recommend as someone who can mega support with making everything fast, yet completely seem less, smooth and enjoyable. It is always a big deal changing over systems particularly when you have used another system for so long as I did with treatwell, but Vagaro is by far a much more versatile and superior system and has been very well thought through for us salon owners, not to mention the customer care which has genuinely been second to none. Thank you again and again Liam for being amazing and for thinking outside the box and making sure that everything I requested was delivered with such speed and grace.

This has got to be the worse app I have ever dealt with! Do NOT use this app