VagaroReviews of vagaro.com

I have ran into a situation with using apple products and Vagaro for reports and time of sale of salon to print reports. one cannot use a Mac book or Iphone. it is not user friendly. It will change the card of client to horizontal and doesn't matter how or what you chose. the font tiny and cannot make it large enough without everything getting wonky. It did what it was suppose to do as an app and then it failed me.

Subject: Escalation of Ongoing Service & System Issues Hello Fred, My name is Stacey, and I support Roland Turner, President of Pamper Me Please Travel Spa. We have been a Vagaro client since June 2024. After evaluating several POS systems through multiple meetings and demonstrations, we ultimately selected Vagaro because we believed it was the best solution for our business. Unfortunately, our experience over the past year has been marked by ongoing technical issues, system failures, and an inability to obtain timely executive-level support when problems arise. Some of the issues we've experienced include: Faulty hardware that ultimately had to be replaced. Multiple system outages during peak business hours, forcing us to process transactions through Square because we were unable to check clients out using Vagaro. Numerous payroll issues, particularly in the beginning, where payroll did not process even after it had been submitted. An unresolved issue dating back to April where our client health waiver forms do not appear on the customer-facing screen, requiring us to maintain paper copies despite repeated requests for assistance. Today, however, was particularly concerning. I was notified that one of our contractors had not been paid. After investigating, I discovered that although the contractor worked July 25–31, those services were not included when payroll processed. As a result, the contractor was not paid today. When I contacted Vagaro for assistance, I was unable to reach a live representative and instead had to leave a voicemail. This left me in the unfortunate position of having to tell one of our contractors that I could not even speak with someone until the following day—and even then, there was no assurance the issue would be resolved. This raises several concerns: How are businesses expected to operate when critical payroll or POS functions fail and immediate support is unavailable? What escalation path exists for customers experiencing business-critical system failures? Why have there been so many outages, downtime incidents, payroll errors, and unresolved technical issues throughout our time as a customer? As an airport business, our operations depend on reliable technology. When the POS system fails, we are checking in travelers who are on tight schedules, processing payments, managing appointments, and ensuring our contractors are paid accurately and on time. These recurring issues directly impact our reputation, our employees, our contractors, and our customers. At this point, we are requesting that someone with the authority to resolve these ongoing issues contact us directly. We need a dedicated point of contact who can help address the recurring problems and ensure our business has the level of support we expected when choosing Vagaro. We invested in Vagaro because we believed it would help streamline and grow our business. Instead, we've spent an inordinate amount of time troubleshooting issues that should not continue to occur. I appreciate your prompt attention to this matter and look forward to hearing from you soon. Sincerely, Stacey On behalf of Roland Turner Pamper Me Please Travel Spa LLC

I wish the system would move faster. Sometimes it lags and the client is waiting

Vagaro is an easy booking system to use and they have lots of features. I like the memberships, the no show fees, the waitlist and many other features. However there are a couple of points that I feel let them down. They have a “forum” where customers can suggest ideas for new features, but it feels as though they get ignored, I have not seen any of the top voted suggestions noted as “under review” or actually changed. There are lots of very good suggestions on there and it’s a shame that they don’t get noticed. Which is why I actually decided to leave this review, in the hope that they can make a change and listen to their customers. Also, their email marketing is very basic, I find that my emails aren’t really being sent, I think Vagaro would benefit from integrating with the likes of Mail chimp, constant contact, canva etc so that we can get better insights & designs.

I have been using Vagaro for at least 8 years. I have never used another scheduling site for my business. But I have had experiences as the user for other sites. Flaws with Vagaro - Every time Vagaro askes me to review their site I hit MEW and list the things I don't like. It has only accepted 1 out of at least 40 times I tried. So their own reviews can't be accurate. For years, they had a flaw in their system that would delete a day that you had booked yourself out in the future. Always a random day in the middle of your week off. So clients would book in and I would have to contact them and change their appointment. I complained about it numerous times and they blamed me. It was finally fixed. When a client "reschedules" an appointment it doesn't notify me, unless I opt in for all notifications, and it doesn't tell me how many times that same appointment has been rescheduled. Because I don't know how many times or when they rescheduled, at the last minute, they can do it as often as they like. The only way I notice it is to screen shot my calendar often. Even then I don't know exactly when they "reschduled" So annoying! Clients can book multiple appointments around the same time and Vagaro does not let them know or me. i.e. A client forgets they already booked an appointment and they book another one. Now they have 2 appointments or more the same week and then appointments are cancelled at the last minute. Or I have even had clients book multiple appointments in one week not knowing which one they can make. I don't have the time to continually check this. Vagaros calendar does not sink with ClassPass. So when I get a text for a ClassPass appointment I have to immediately go to my calendar and enter it. Vagaro does not offer a wait list to clients. Their systems also puts people in "unsubscribed" for emails even then they didn't request it. I know this for sure because my two best friends and my own account are "unsubscribed" they swear they didn't do it and I know for sure I didn't "unsubscribe" myself. When clients complain they don't get my vacation notification it's because they are in unsubscribe and many clients don't know how that happened. I am sure all sites have their issues. This is my experience with Vagaro.

when we have to see invoice i don't like it separated with all service, text marketing that we have to turn on and off. we can 't add services to exciting appointment

****UPDATE: After 5 days since the incident, I received a refund in my account for the charge. The company did in fact rectify the issue. I am still rating them 3 stars due to their customer service not being positive and solution based from the start. Original: STAY FAR AWAY!!!!!! This is a company with ZERO morals or humanity. We run a non-profit organization that provides mental healthcare to homeless youth. We had a free trial for 30 days- because of how difficult it is to navigate their site- i was 1 day late to cancel the free trial. Because of this, I was charged the monthly rate. When I contacted support and told them we will absolutely NOT being using their software, they told me they cannot refund the charge. So basically they are charging me for a whole month that im not using- and even worse charging a community service based organization for something that we will not use. A total money hungry company with no ethics! They have a one size fits all and horrible customer service.. STAY AWAY!!! they dont care about people