VagaroReviews of vagaro.com

Really good when onboarding very helpful. Then it drops. Blame their payment issues to the bank when it's approved on my bank's side. Refusal to actually listen, twisting words, going round in circles. My clients have a hard time booking or even logging in saying wrong password. It also happens to me constantly. Being logged out mid session. Clunky software. But the worst is the dismissal and unhelpfulness. There's a list of issues I can't even begin... I'm going to move to Fresha. Should've done ages ago. Difficult, clunky software and unhelpful customer service if you're an existing customer. They even told me to tell my clients to contact them when they have app issues 🤦🏻‍♀️ they just want to book a relaxing service!

Very disappointed with Vagaro’s poor customer service and their inability to resolve issues. We launched a company using their platform and lost customers due to technical issues which were never resolved. They claim to be working on resolving issues but we were still waiting for answers after a year. Would definitely not recommend this platform!

Fraudulent business practices! The booking system is clunky, slow, and awful. Caused us to lose a ton of new business. They also kept pushing a free card reader on us, we took it and it didn’t work at all, kept disconnecting from the system. When we tried to cancel service they charged us $150 for the useless reader. They also told us to wait to cancel because they were going to issue a refund, but that was a just a trick to charge us for another month. Customer service is god awful, every time we called they said someone would call back and after 5 calls not one call back.

I had a very disappointing experience with Vagaro. I was exploring the platform for my business and clicked on a button for a free trial while looking at their payment machine options. I started entering my information but never completed or submitted the signup process. I backed out and left without finishing, ordering a machine, or intentionally signing up for a paid subscription. Despite this, I discovered a $35 monthly subscription charge on my credit card. My question is, why was I charged at all? I clicked on a free trial, which should have been free, and I didn't even finish signing up. As soon as I noticed the charge in my bank account, while it was still pending, I contacted Vagaro that same day to request that it be reversed. They refused to refund me. I was simply exploring my options to see if Vagaro would be a good fit for my business. After reviewing their flat-rate payment processing fees, including their debit transaction fees, I also realized their pricing wasn't suitable for my business. What bothers me most is being charged $35 when I clicked on a free trial, never completed the signup process, and contacted them immediately about the pending charge. Their refusal to resolve the issue has completely put me off using their platform. I would caution other business owners to be careful when exploring Vagaro, even when clicking on something advertised as a free trial.

customer support is nonexistent after you purchase software. They will go out of their way to get you to purchase, then will ghost afterwards. Once your onboarding calls are over, you are on your own. Software is basic, and if you want "premium" features they will nickel and dime every cent out of you. So add about $30 every month to whatever price they advertise.

Let the buyer beware! Vagaro charged me for 2 add-on services without my request or consent. I discovered the mistake within 24 hours and contacted them immediately. After being put off for several weeks via chat/email, I finally realized their "no refunds" policy apparently worked to hold them blameless and $$ ahead. There was something tricky (to their advantage) about how the charges were implemented in the first place -- a back door approach when I migrated from Schedulicity. Any company which cannot acknowledge and correct its own mistakes is not one I care to continue doing business with.

if I s=could give zero , I would , the worst customer service , the woprst service and they don't take accountability , i JUST LOST 200 CLINETS WORTH OF CUSTOMER INFO

This was absolutely one of the worst experiences I have had. I had a very pushy salesman call me I ended up paying $23.99 for three months even though I attempted to cancel it I attempted everything I needed to do to set up this platform I was promised that I would be featured and be available on the front page and therefore I would get a lot more customers than any of their competitors like bookie or any other platform. I made not one book clean no additional customers just money in the hole. I canceled it on the first day of the month finally, after attempting to cancel it and not being able to, I had to speak with someone who walked me through, not only the cancellation process, but the set up process, which I thought I had done, but I didn’t actually do Stay away from these guys. They’re very predatory if you’re busy and you’re working a lot, this is not platform for you it is not easily navigated. Customer support is not available on a regular basis. They’ll tell you they’ll set up these meetings and these opportunities to walk you through everything. They just kind of talk to you during those things. I thought I had done everything the guy told me and that’s not the truth. Exceptionally long story short not worth one penny except maybe the initial one dollar to get started.