VagaroReviews of vagaro.com

Horrible! Stay away! I would suggest any other booking company. I was given false information when an agent spoke to the development team and also sent me to a supervisor. I had to reach out and have somebody else look into the issue and they did admit that I was given false information. I lost money from my client unfortunately and Vagaro did not compensate me. Also, be very careful because your deposits may be inaccurate. I had an issue again when I looked at my deposits in my bank account and the didn’t match. The agent came back and tried to explain to me, but nothing made sense. Then when I check into my transaction list, deposits, etc. Nothing is organized and labeled. Do not trust this company.

I will start off by saying that I have always hated Vagaro. I have had better user experience with Styleseat and even Square's janky online app was easier to use. Unfortunately, I have one service that only uses Vagaro so I had to get back on the app after probably 7 years. I see it is just as bad as it always has been. I bought a package and went to book. After booking I realized that I double booked myself so I went to reschedule. I wanted to remember the package that I had bought as the owner has a million packages and then has memberships so I had opened another tab to refer back to the purchased package section. Well, you can't have two tabs open or the entire site starts to malfunction. It wouldn't let me reschedule. I tried 5x even after closing the other tab and refreshing the page. I also logged out and then logged back in but it would not let me reschedule the appointment. It should not be this hard to reschedule and if I'm not rescheduling from both tabs, there should not be any issue with the site. After 7x of trying to reschedule, inclusive of logging in and out, I just closed out. I'll try another day or call.

Scam company. I tried to cancel a subscription but they kept charging me. When I went back to cancel again they try to force you to agree to a cancellation policy and won't let me cancel unless I agree. I have written in, communicated through chat, and spoken with a customer representative. I have the right to cancel a subscription at any point I want and I do not have to sign any cancellation agreement that includes me continuing to pay if I do not want to.

The process of joining from the start has been amazing. Very efficient, professional, quick and they even took their time to design me a new logo, which I love. I had lots of help from Liam and Estera both were very good in explaining the process, from the design of my website, to the booking system then to onboarding. They have both took the time to make sure every detail was exactly as I expected. Would highly recommend

Took entire payment instead of deposit, no booking happened. Called Vagaro said contact businesss who hasn't contacted me yet for an appt in 2 days. Money out of bank account. Ugh now have to go through the credit card company to get $ back. Never again.

Excellent customer service from Carl from the very beginning! He’s been so patient with me and made sure I’m happy every step of the way. Definitely made the whole experience easy and pleasant - thank you!

I’ve been using Vagaro for 2 years now, and I can confidently say it’s the worst booking platform I have ever encountered. The only reason I'm still using it is because it happens to be the most popular option in Canada (for now). Aside from the endless bugs that look like they belong in software from the early 2000s, their recent updates are a complete disaster for business. They recently launched the 'Vera Fill My Book' feature. I read the documentation carefully, and there was absolutely no mention that it would force clients to make a mandatory prepayment just to book. Because of this hidden requirement, I sat for 4 days straight without a single reservation during peak season! Finally, a loyal client messaged me asking 'what is this?' because the system blocked them. I immediately went in to turn the feature off, and the system redirected me to an activation page. I checked the next day, and to my horror, it was STILL active. Vagaro is complete garbage that creates massive roadblocks and destroys your revenue instead of streamlining operations, which is the entire point of CRM software. Avoid it if you can.

Out of the blue I received an email from this company saying that as I have used them before they were contacting me with last minute deals. Well for a start I have never heard of them let alone used them. Then when I try to unsubscribe I can’t without logging into my account which I do not have!!! So no doubt I am stuck with being inundated with their useless emails. What sort of a company forces people to open an account in this way, not a trustworthy one in my opinion.