VacationstogoReviews of vacationstogo.com

I bought a cruise with Vacations to go. My consultant was Piper Sereni. While I was experiencing difficulty in obtaining my visa where I had to travel to another country, all Piper could do was to threaten me: staring the full paymebt will be lost. It is something beyond my control and I even took out insurance against incidentals but she cannot stop threatening me. This is our 24th cruise and we cruised with the same cruise lines on 5 occasions previously. This is poor service from NCL as well as Vacations to go. Need I say more. I will not be using either of them going forward. Full payment was lost because only emergency medical treatment and death is covered with the cancellation policy purchased. Air line gave a future dated air ticket to be used in the next 3 years without any insurance policy for the same reason.

All about the Sale before the Service. I took the insurance Vacations to Go was selling because it had to be better than the cruise line’s captive insurance, and I knew I needed insurance, because it was going to be my first cruise since Covid. I was fully vaccinated and "bivalented" and senior flu vaxxed, and I'd been exposed a few times and never got it. There were few masks and close quarters on my first cruise in years, and, by the fifth day of my 15-day cruise, I had the version of Covid that makes you utterly weak, constantly exhausted, and struggling for oxygen while feeling you are breathing. I was confined to an interior cabin, started on Paxlovid, and told the soonest I could leave my cabin would be six days later. I contacted my travel agent because I could not decipher the insurance policy they sold me, and I was very very sick. I asked them to get me off the ship so I could recover at home, or, at least, not serve more solitary confinement than a prisoner at San Quentin! The travel agent ignored me for a day and then gave me links to the insurance and thereafter ghosted me. That's my last time with Vacations to Go! They never rescued me. They never intervened with Generali to provide service. They got their commission, and all they did from then on was write emails telling me they were “escalating.” They even had the nerve to send me an email denying that I’d ever contacted them, though they somehow withdrew that email. I may have gotten a discount of $75 cheaper than buying the cruise directly from the cruise line, but the only place I could use the $75 on-board credit was to pay for the $800 Paxlovid or the antibiotics and medical care costing another $450. Instead, they did nothing to get me off that boat. They left me abandoned, locked in a tiny cabin for six days while they didn't answer emails and, when called, they just told me they were escalating and we hadn't even opened a claim. After I got home, they worked with their insurance agency, Generali, to set up a series of barriers, so I had to assign the case to a paralegal in my office to jump the hoops. First, Generali insisted I prove I made a claim against my health insurance. Next, prove I made a claim to the travel agency. Then, fill out an outdated form of Generali’s asking, at one point, for how Paxlovid is compounded. I'm back almost a month now with nothing but lies and obfuscation and "we're escalating" as they click off the days until the claim is untimely under their tricky dick policy. The fun part for me is that I'm a lawyer, and I know I'm going to sue for the medical and the reimbursement and the cost of the flight they should have put me on. It'll cost me more than I will recover, but I intend to take their lawyer out for a martini afterwards. Maybe he'll pay with all the law firm will charge to defend. If you aren't a lawyer and want the insurance you thought you bought, don’t buy it from Vacations to Go, and, if you thought that you were buying through a travel agent to have an advocate if things go wrong far away from home, use a real travel agent. Stay away from these defrauders.

I have booked 7-8 cruises with vacations to go I have nothing negative about. i have used a umber of agents and what great service.I am now working on another cruise and needed to callwith some questions and even though i havent booked yet GREAT SEVICE

Mr Jeremy Caplan at Vacations to go proved to be a very friendly, helpful and proffesional gentleman. He handled my requests perfect and I will for sure contact him again for my next cruise. Thank you Jeremy.

Don’t understand why some of the other reviewers have found Vacations to go falling below standards. I have used them twice and found them brilliant. This time Thomas Kaminski was so helpful, always replied promptly and has gone above and beyond to make the booking process as easy and trouble free as possible … 5 stars from me!

On12/7/2022 I contacted VTG in search for a cruise departing on 3/06/2023. At the time I specified the interest in a balcony cabin . I then received a quote of $937.90 by an agent Caroline V... Upon receiving the quote, I then requested a list of cabins that were available ? After waiting almost two hours, I attempted to contact Ms. V... and only then did she provide with the one cabin that was available, she also sent me a quote for $1889.90. Same cruise line, date and cabin An increase of $952.00 No explanation furnished

Incredible service. We had several requests and changes and Annie Duffy really went the extra mile to make sure that we found the right cruise and got the best deal. And she made every step very easy. Highest recommendation. Also this was my first experience booking with Vacations to Go. Very easy, integrated with the cruise line, and great prices.

Months ago, I asked my cruise counsellor, Ben Curran, to cancel my cruise. He told me, he would do so, but didnt do it yet. I am worried now I have to pay more than the MSC cancellation policy says due to the date I cancelled it, which was 90 days prior departure. The departure now is in a little more than one week. During that 90 days the cruise wasnt cancelled I wrote him emails again and again, but he didnt answer one of them, I have to say, i feel ignored a little. Its pretty annoying I cant reach him and no one seems to feel in charge for my case. Preety bad and expensive curstomer care.