VacationstogoReviews of vacationstogo.com

I am giving vacationstogo.com 2 stars for the helpful information of their website. Otherwise there would be zero stars. 15 years ago their travel agents were excellent. This time around it was a truly dismal experience. The agent was not interested in my own needs and list. He kept pushing Broadway shows on a cruise line that I had no interest in. He pushed his interests but failed to listen to mine. When I remembered that a few years back that Porthole Magazine awarded cruises.com (with an "s") top cruise agent, I called and went with them - they are the stellar ones. I was SO glad I did not go with vacationstogo - so crummy, so dismal. They don't care.

We love Vacationstogo.com! We've booked several cruises with Ryan Holland, Master Cruise Counselor. US and Canada: 1-800-338-4962 ext. 7395 Ryan is very prompt in replying to our emails and calls and goes out of his way to make certain our cruise vacations run smoothly and are affordable. There's a total of four couples who travel together and Ryan takes good care of all of us. We have never had a problem. Another thing I like about Vacationstogo.com is the best prices, discounts and promotions offered. Ryan is top notch in searching for the best deal and promotions.

I have booked interline travel on many occasions with vacations to go. Most recently I booked a 10 day cruise on Princess cruises. I asked to add the Princess Plus and they said they were unable to do this. The very next day I saw the same cruise on Perx and called and they could book the cruise cheaper and they were able to add the package we wanted. VTG has terrible customer service. I've contacted them, including supervisors several times with no resolution.

This site is fantastic, without a doubt, the best tool for a Solo Traveller. It is the only place where you can find thousands of Cruises listed in their actual price, no stupid Twin Share BS. It is marvellous what not seeing Single Taxes does when booking Cruises. You can make up your mind without constantly doubling the price and decide if a price is so cheap that it is worth it. I didn't even get Nickle and Dimmed with extra costs the way the bloody "cheap flight" websites do. I can not understate how rare that is I booked a Carnival Cruise through them and would do it again in a heartbeat.

Book a 40th year anniversary trip with VtoG. The representative initially contacted Norwegian Cruise Lines and all seemed to be as planned. About two weeks from travel departure the VtoG rep. was not responding to any of our request for service. No return phone calls or E mails, nothing. We had all the documents needed to proceed on the trip. We finally got in touch with Norwegian after (finally) hours and hours on the phone, They (Norwegian) stated the trip was cancelled. Our bags were packed, only hours from leaving our home and heading off to the airport. So far out $14,000 U.S. and no one is talking.

We have a good relationship with Vacations to Go through several past cruises. The agents are helpful and the prices and on-board credits have been comparable to or better than booking directly with the cruise lines. However, we recently had cause to review the travel insurance that VTG sold us (Generali) for a trip this summer, and compare it with other coverage available. I was shocked, but unfortunately discovered this too late to cancel: Generali does NOT cover COVID-related costs such as trip cancellation, interruption, delays, etc. Yet, we easily found found other companies that DO cover COVID-related costs, have equal or better benefits in other categories, and offer policies that are about 30% cheaper. VTG is either not willing to do the work to find better coverage for their customers, or they are just picking a policy that generates the most money for them. I haven't decided whether to stop using them completely, or just stop getting travel insurance through them.

While getting a group of friends and family to travel with us to an all inclusive resort, we had a breakdown in communication with our agents. So I found some deals that could be offered to our group and presented it to the travel agents who told us we were all booked through different vendors. That explained why there was a communication issue. Had we known we would be booked by different vendors we would have booked elsewhere. On top of that, we have encountered rude and unprofessional agents, agents overcharging accounts, switching agents, untimely or no responses and unanswered questions and more. It has been a horrific experience that we refuse to ruin our trip and I hope we can all enjoy our trip. I just think it’s unfair that consumers have to pay their hard earned money for terrible service and the agents remain without repercussions. I will say that the manager was professional, but we stopped addressing concerns with him after nearly 5 months of disappointments. I just wish there was a way to receive a refund for all of us to receive the service and promotions we qualified for and deserved.

I missed my dream cruise because of their incompetence I found my dream cruise to Iceland and Greenland, which I’ve been waiting for for years, even before Covid, it was on this companies website at a reasonable price. I rang the company and I was put in touch with a guy called Tom Stansbury. Their offer sounded good, but my wife and I needed a couple of hours to discuss it with the family. Two hours later I rang his extension, left him a voicemail, sent him an email reply, left him a voicemail message later on in the day, no reply. After the weekend we rang him, and again there was no reply and eventually he called us to say that the Cruise is sold out. This cruise goes only once a year because of the short summer season in Iceland and Greenland, so I have missed it this year because of Tom’s incompetence. Why did he not reply to my email and voice messages !!! I will never use this company again