VacationstogoReviews of vacationstogo.com

I booked a cruise with VacationsToGo and then they subsequently sent me an email that the cruise was cancelled. Note VacationsToGo sent me the notification and not the cruise line. I elected for a refund. Yet after two months I still haven't received a refund. VacationsToGo claimed the refund was posted to my account a month ago but nothing was posted and was an outright lie. It was VacationsToGo that took my credit card information (not the cruise line), immediately charged it and then 6 weeks later they told me the cruise was cancelled. I never received a cancellation directly from the cruise line - Only via VacationsToGo. Although I never communicated directly with the cruise line as VacationsToGo handled all of the charges and communication, they now tell me that they are only a middleman and nothing they can do. On top of this I have airline tickets that are unusable resulting in more financial loss. So if you want to lose thousands of dollars then book through them. In my opinion they are criminal.

I went through two different representatives and have to say both were extremely poor in responding to emails. To get answers, I had to go to the Cruise Lines themselves.

My mother booked an expensive Oceania Baltic cruise through VacationsToGo.com. She told the booking agent that she used a walker and needed a handicap accessible cabin. She paid over $12k (including the single supplement) for a verandah cabin. When she boarded the ship and went to her cabin, she discovered the cabin itself and especially the bathroom were too small to accommodate the use of a walker. At that point her only option was to trade her high end cabin for an inside one floors below. Neither the cruise line (Oceania) or the Vacationstogo.com offered to refund the difference in the value of the cabins.

Bait and switch pricing. When you check cruise price from their website and then call them, their price is suddenly double.

BE WARNED STAY AWAY FROM THIS COMPANY Terrible. The person told me I couldn't include packages at the price I found out the following day this was a lie. The cause liner Norwegian includes the packages at the same price paid without them

Five credit cards hacked at the same time as a group of friends reserved a cruise through Vacations to Go. Coincidence? I think not. The company denies responsibility and blames the cruise line.

Wow I sure wish I had checked test pilot before my booking. So many bad reviews. Big mistake not doing a bit more research on Vacations to go. Still hoping they will come through for me but past reviews are NOT reassuring 😡

I contacted the company to book my first ever cruise, and they should have known better than to book the Seabourn Sojourne for me as a first timer. I was on 10 days of a 6 month around the world cruise that started at the first of the year. As a result, the passengers were all grouped up, and the staff assumed that I knew everything, when I knew nothing. My neediness was treated with impatience by Management staff, and when I provided the feedback that their ship was not very accommodating for a first time passenger their egos were offended, and they spoke to me in a very mean and unprofessional manner. I contacted Vacations to go for assistance, and they were of no help. I know from a long career as a Resort Hotel Manager, including General Manager at 2 hotels in Hawaii, and 1 in San Diego that if an important booking agent is calling my office to advise that one of their customers is having a problem, I took it seriously and resolved the problem. So unfortunately, Vacations To Go did not advise me well, and they had no ability to help me when I needed it, so I recommend buying from whichever broker the line recommends, since they are more likely to have a relationship where they can be an ally if needed.