VacationstogoReviews of vacationstogo.com

I called late , almost at the end of the business hours on Friday Jan 19 to get a final price on a 16 d cruise w Norwegian company . The agent Cesalie Watler said it was $950 + tax . The advertised price I had was $599 + tax & I told her I can email her the price I had on an email from them . After being placed on hold she said ,,oh , I found it , it is $599 “. I asked to get an email w the total price which I did . Saturday I emailed her asking to book it . She emailed me right away and asked me to provide our names & DOB & she would place the cabin on hold & call me next day to finalize the booking . On her Saturday email to me she had her phone number and office hours for Saturday listed 11AM TO 8 PM . I did not hear from her next day so I left a voice message & sent an Email . Still nothing . Monday I left another voicemail without any response. I spoke w supervisor Abby who said would investigate and her attitude was like ,, things happen ! Also informed me that the cruise was sold out ! I was promised that Cesalie will call me w an explanation to what happened. Never called me ! I emailed my complaint to Cesalie’s manager Beltran Abordo who sent me an email claiming he tried to call me & leave a voice mail twice but was not able to go thru . I had absolutely no missed calls or messages and my phone worked just fine . He tried to convince me that Cesalie did not book the cruise or contact me because she was not in the office Saturday . He forgot she emailed me Saturday & did not think I noticed her office ours listed . Had no explanation why she did not call Monday either ! Did not take any responsibility for mishandling this situation . Tried to imply that was my fault . Ang guess what? He said now they have the cruise available at $950 ! How convenient ! I think that Cesalie was told not to book this cruise at the lower price & just not call me back . They hoped I would take the cruise with the increased rate . Dishonest , deceiving , unethical and lying . I am convinced that they will respond to my complaint with a fabricated explanation and a lie . This behavior is unacceptable and I wonder if the higher management of this company knows what is going on .

We booked our family cruise with Vacations to go and only got lip service from Donell. She always had an excuse why she didn’t get back with us. She made promises that we found out later were never going to happen. When we booked the cruise we told her from day one we wanted to have our 5 rooms on the same floor, this did not happen, she indicated she would make notes in our reservation, only to be told later by her manager this was impossible to do in there system. They got our money and could have cared less in helping us with any concerns/questions we had. Oh and the cruise line basically said we were SOL because we did not book directly with them. Never again will I use a booking company they are there for the commission only not customer service. One and done is there motto.

The most friendly and helpful travel company I have used. We have had over 7 cruises from them with no problems, unlike Opodo!

We were set up on a snorkel trip thru Vacation to go, while waiting for 2 hours on the dock for another cruise ship to dock, I called to get my money back and leave the excursion but keep getting put on hold. No one could help me so would not recommend this service at all. So went on trip but still cut the trip short because we did not have enough time.

We have used Vacations to go for the last 3-4 years .. and service is super .. and they have better prices than the cruise lines .. I recommend for my friends and family .. I have 2 cruised booked for 2024 .. Salutes from Denmark

I've booked vacations with them in the past and have one currently booked now. We've had excellent customer service, the prices are excellent, and their website is really easy to navigate. I like that they partner with shoreexcursiongroup which we've used several times to book cruise excursions at a much better rate than the boat offers

A los pocos días de hacer una reserva con 400 dólares de garantía para un crucero tuve que anularla por motivos de fuerza mayor y todavía después de transcurridos 2 meses no me devuelven mi dinero, he mandado muchos email y me toman el pelo dando disculpas ridículas, ahora ni siquiera responden, ósea se quedan con el dinero de la gente, quien responde a esto? Lo considero un abuso.

Have booked 2 cruises over the last 18 years and service has always been perfect. Changes and customer service is first rate. Never dealt with another company but Vacations to Go!