VacationstogoReviews of vacationstogo.com

I have used VTG multiple times. Mostly very good experience but the issue can be the specific agent you get. On most occasions the agent was great. Once I got a lazy agent who was slow to email or return phone calls. Same agent took a request but never answered whether he could get it done or not. If you use them and find a good agent, try to use same agent again. It’s a big company and employee motivation is variable. Other than that issue, the company has very good prices and I’ve never had a problem with the bookings.

I booked a cruise with VacationsToGo and then they subsequently sent me an email that the cruise was cancelled. Note VacationsToGo sent me the notification and not the cruise line. I elected for a refund. Yet after two months I still haven't received a refund. VacationsToGo claimed the refund was posted to my account a month ago but nothing was posted and was an outright lie. It was VacationsToGo that took my credit card information (not the cruise line), immediately charged it and then 6 weeks later they told me the cruise was cancelled. I never received a cancellation directly from the cruise line - Only via VacationsToGo. Although I never communicated directly with the cruise line as VacationsToGo handled all of the charges and communication, they now tell me that they are only a middleman and nothing they can do. On top of this I have airline tickets that are unusable resulting in more financial loss. So if you want to lose thousands of dollars then book through them. In my opinion they are criminal.

⭐ Exceptional support with our Holland America booking. We recently had a complex situation involving a non‑refundable Holland America cruise deposit, and Vacations To Go handled it with outstanding professionalism. The travel consultant we work with, Zabdy Constant, went above and beyond to assist us, and Holland America ultimately approved a one‑time courtesy change to a longer itinerary — something we know is rarely granted. Throughout the process, Zabdy communicated clearly, followed up promptly, and genuinely advocated on our behalf. We’re very grateful for his assistance and highly recommend Vacations To Go for their exceptional customer service.

Found out about Vacationstogo.com from a guest who was staying at a Hilton Hotel that I work at. Guest told me he used VTG on several occasions receiving very good prices and service. When it came time for me to book a cruise to the Greek Islands, I saw one with an unfamiliar line at a very reasonable rate for a solo traveler. Called VTG and spoke to Mohammed in Houston and he said he had never cruised with them but had heard from others that it is a reputable line and the price quoted today will increase shortly. I told him I am going solo so he suggested the inside cabin if I wanted to save money. Mohammed was able to reserve the inside cabin that was best available at the time and I only needed to give him a fully refundable deposit of $100. He followed up a few weeks later about the cruise and I paid the rest at that time. I never felt any pressure from Mohammed to upgrade to a balcony or window cabin and the one he originally selected worked well for me. Also, the cost of the cruise did increase by 50% shortly after I reserved my cabin. I went into the actual cruise website, then back into the VTG website and prices did increase significantly.

our agent Mrs.Odelia Phillips is wonderful , She did provide all the help we needed right after we contacted her , we are very lucky to have Her as our agent,

I went through two different representatives and have to say both were extremely poor in responding to emails. To get answers, I had to go to the Cruise Lines themselves.

My mother booked an expensive Oceania Baltic cruise through VacationsToGo.com. She told the booking agent that she used a walker and needed a handicap accessible cabin. She paid over $12k (including the single supplement) for a verandah cabin. When she boarded the ship and went to her cabin, she discovered the cabin itself and especially the bathroom were too small to accommodate the use of a walker. At that point her only option was to trade her high end cabin for an inside one floors below. Neither the cruise line (Oceania) or the Vacationstogo.com offered to refund the difference in the value of the cabins.

Our experience with Vactions to Go was great. Cruise consultant Maria Rodrigues was wonderful.