US Patriot TacticalReviews of uspatriottactical.com

Ordered in November. No updates. Waited patiently. Called multiple times. Left on hold longer than 20 minutes per shot. Emailed through contact us feature. No response. Logged into website. No option to cancel order. Forgot about it for the time being. March rolls around...yes, 5 months later and I get a ship notification. Call customer service. Wait on hold at length again. Get through finally. Agent tells me she can't stop the shipment (even though only a label had been created at this point). She tells me to receive and return the shipment. She had not listened to me as I had instructed that I moved and was no longer in that zip code. I told her I was calling my credit card company to place a cancellation on the charge. She said no need to do that and finally offered to contact UPS and have the product "returned." Horrible, horrible experience. No checking in. No updates. No communication. No way to get ahold of someone in a reasonable amount of time. Never again. And I am not someone to leave bad reviews. Don't do it people.

Late order, bad customer service. Was told when I ordered an item it would be back in stock Feb 1. Now over 2 months later, I am told it will be back in stock Apr 1. All emails and voicemails went unreturned.

Don't buy from them. I ordered boots a month ago from them and they still haven't shipped. They are not returning any of my emails or DM's on Instagram. This is so frustrating as I need my boots ASAP before ABU's are out of regulation. What an inconvenience and a giant scam!!

Basically I had waited for my order more than two months and order status was still on processing. I had request to customer service if they can change my delivery address. Then what they did was they cancelled my whole orders without my concern which really pissed me off. It was worst customer service from such big name company. Really disappointed.

This guys ARE CRAP!!! order Product a month and a half ago! Still half seen nothing! No call back! No email back! No Product to show for!!! DO NOT SHOP FROM THIS COMPANY!!!

Im writing this review to add to the other terrible reviews that I should have looked at before purchasing from this website. I feel like Im just copying every other reviews that have been left. "In stock" doesn't mean in stock to this company not sure what their classification on it is but wether or not they have the product you ordered they're swiping that money out of your account real quick. "Processing" means we have no clue or probably no intentions of fulfilling your order but check back monthly to see that same status. "Call centers temporarily closed due to Covid" means we never intended on answering your phone calls or trying to tend to your concerns but now we have a good excuse to use. I cant imagine that a website that promotes so much military gear and uniforms can be allowed to stay running like this with no accountability for it. My advice call your bank dispute the charge as this company from past reviews and the several signs from their pre recorded message have no intentions to fulfill your order. FYI my bank cant even get in contact with this company. I hope someone reads these reviews before ordering unlike myself.

I’m gonna preface this by saying I have never actually done business with this company, this is twice now the last 2 1/2 months they have sent me packages paid for by other people addressed to me and I have no idea who these people are, I have sent the items back and they keep shipping them back to me I have actually reached out to a friend in law-enforcement because it’s a clear case of fraud and not on my part, it is impossible to get in touch with these people and now they are saying in a pre-recorded message that due to Covid their phone lines are closed and the only way to contact them is through email I have emailed them multiple times and gotten zero response

It's now been over 3 weeks since I've placed an order for an item they've listed as "In Stock", but nothing has shipped. When contacted for an explanation, I'm told that production is delayed due to coronavirus and they'll ship my item as soon as it's available. THEN DON'T LIST THE ITEM AS "IN STOCK" ON YOUR WEBSITE! I will not abide by companies that bait you with promises of inventory just to get your order placed, then make you wait an indeterminate amount of time while they actually try to obtain the item from the wholesaler/manufacturer. That is lying to your customers, pure and simple. It's a deceptive business practice that is illegal in most states for good reason. Do yourself a favor and hold on to your money until the item is actually in stock at a more reputable reseller.