US Patriot TacticalReviews of uspatriottactical.com

Buyer Beware! I placed two orders. I cancelled one order. This is the response I received when I cancelled. Dear customer, A 10% handling charge will be charged if the order is canceled. Could you accept? Thank you. Best regards. Absolutely ridiculous for an order that hasn’t even been processed or shipped. Never again!

US PATRIOT CAMP HUMPREYS I WILL never return to this store again. The customer service was absolutely disgusting and extremely unprofessional. I’m not sure whether the woman who assisted me was the manager or a sales associate, but her behavior was completely unacceptable. She appeared to be intoxicated while I was trying to return my items, and the way she spoke to me and treated me as a customer was extremely disrespectful. No customer deserves to be treated this way. I am very disappointed with this experience, and I will definitely be filing a formal complaint regarding her behavior and the way I was treated. This kind of customer service is unacceptable.

Took forever to receive my shirt which is very thin and cheap I'm afraid to wash it thinking it may shrink you can see through it like a screen door

Military member here. Was going to buy boots. No discount, signed up for the email and text subscription for 15% off… my item doesn’t qualify. Terrible. Honestly would’ve paid more for the boots but when you limit discounts thats shady to me so I’ll just pay full price on Amazon and get them tomorrow.

First, I will say, how dare this business treat military service members and their families so poorly when it comes to fulfilling orders and then not taking accountability for their mistakes pertaining to said orders!! We, as I can now see many others have also experienced, ordered uniform items for our son who is CURRENTLY in Advanced Individual Training in the Army. As most know, they do NOT have access to their phones (his platoon does not at all, per their Drill Sergeant), and do NOT have computers to use either, and families do NOT hear from their soldiers too often, if only by a letter sometimes. So we ordered for our son a uniform replacement with badges because he would not have the ready ability to do so himself. He needed it very quickly, so were satisfied that this company sent out the order within 3 days. He got it, and we did not find out for weeks later (via letter) that they only sent part of the order. They NEVER told us part of the order was sent and that the other part would still be sent! We had to email them, only for different customer "service" people to reply back that: "there is nothing we can do, because it's already being made", "we have no control over it now that it's been ordered", "the other part is on back order, so wait for it to be shipped in a month", and the excuses and deflection went on and on!! I informed them that not only did our son have to pay for this order and then not get it (they did not include the coat and badges), but he had to use his hard-earned money to buy one on base instead. So he's out double right now. I also told him that he will literally graduate before they ship out the rest of the order. Then someone else apologized and said he can just return it for a refund when he gets it. WHAT??? HOW IN THE HECK COULD HE DO THAT when he can't even call anyone??? Much less leave to go mail stuff back to U.S. Patriots! BOOOOOO. No bueno. Not the behavior of a "patriot" in my opinion either! UPDATE 7/10/26: A 5th person who I communicated with finally sent me an email apologizing and then offered to refund the whole order. That refund just posted to our account, so I wanted to update this review accordingly. I wish I had dealt with that person from the get-go, but glad that they did the right thing, even if it took some real effort and also disputing it with our bank.

Huge Shipping delay with their products and customer service is not customer oriented

Ordered 2 PC's. The estimated delivery was less than a week. Eight days ago. I call, and customer care tells me it takes two to three weeks.

Ordered boots that never came in! I ordered a pair of Lowa's that were on sale and they never shipped. The backorder date kept getting pushed back, month after month. Hard to get a response from anyone and they had the boots in stock at full price but my sale price was obviously continually pushed to the back burner. Unimpressed, will never buy from this company again.