US Patriot TacticalReviews of uspatriottactical.com

So I ordered some Danner boots. The first week I never got a confirmation email for the order, also never got a tracking number. I didn’t get an email of any kind which was a red flag. So I called in to check on my order and a female answered the phone she was polite on the phone for sure but the issue was that they don’t actually have an inventory of the boot I ordered. Apparently the boot gets shipped directly from Danner... The crappy part about that is the boot was out of stock at Danner and it would be 3 months before they had any in to order... so I asked her to just cancel my order and refund me so I could go to a local store and buy them there. Another week went by and I hadn’t gotten anything. So I called again and this time it was a male and he was also very polite. But he told me that the order wasn’t even cancelled and there was no refund on the way... so I asked him to do the same thing. He told me absolutely and said I would get a confirmation email as soon as “finance” got the cancel request. Low and behold that never showed up. Luckily I paid through PayPal and they are always great. Today I filed a claim with them and they closed the case on the same day and assured me that my refund is on the way! Dodged a bullet there for sure!

TLDR: took 5 months to get my order shipped, had to pester them with emails just to get an update on my order status First off, they don’t tell you an item is out of stock until after you’ve already bought it. Otherwise I would’ve looked elsewhere. So I bought the sling in December, found out it was out of stock until February. February rolls around, so I check the status, still out of stock two weeks after it was supposed to be back in stock. Tried calling, they disconnected their phone “due to covid”. Sent several emails over the next few weeks, finally got a response in late March, they are behind “due to covid”, “items in high demand” blah blah. Sent several more emails throughout April without a response, finally got an email that my item shipped. Bottom line, you’re going to wait a REALLY long time to get your stuff, and you’re going to get MINIMAL service along the way.

Horrible order something paid for product it has been three weeks. I emailed with no response I have called no response I can not even cancel my order or return it because it has not shipped yet after three weeks.

This is literally the worst place to buy your uniforms. You have to a few weeks to get your order even if you pay for overnight shipping. This is so unbelievable, unprofessional, and lack of customer courtesy.

Bait and switch company. I ordered a barrel which was in stock at the time of purchase. One day later I get email telling me it's out of stock and if I would like to switch and order a different barrel which they specifically chose for me. No I want what I but for what the heck? At least I got I money back and not store credit.

The USAF required a uniform change on April 1st and we had put off purchasing the new items a bit too close to the deadline, so we decided to make an online purchase with expedited shipping ($35). This was about three weeks before the deadline. We ordered everything from socks, a belt, and high-quality boots to the actual uniform (multiple sets) and all the correct velcro patches online from US Patriot Tactical. All items arrived, very carefully packaged, in the expedited time window. The quality was excellent and everything was regulation standard. We were thrilled. We did decide to return one blouse and pants set because they are a bit big and since we are on diets the next size down may soon fit. The online return process was simple and fast. We took the returns to UPS with the printed label and a week later we had been refunded. We would highly recommend this company, and we would not hesitate to use them again.

WOW. Should have read the reviews from others. So I actually spoke with a live person today, 03/22/21. I inquired about the status of my order, and to NO SUPRISE the order is now on backorder even though my order status states in processing. The CSR told me that the company has a NO ETA status for the items I ordered 2 of 3 items. She further stated the vendor previously was a 6 month backlog on merchandise. She did also state that they have moved warehousing, so I now have 3 different reasons they are unable to process my order, also still blaming covid-19. I asked her to just cancel the order which she stated that it would be 3-5 days for a refund. Being a previous store manager AND a current network admin they are so many ways for these issues to be fixed. Either way, don't buy, RUNNNNNN. Spend your money elsewhere.

i had not read any reviews until today. 3 days ago I ordered a plate carrier off the website. No updates other than the original email confirming my order. I called once just only a day after placing the order only to find out that they hadn't even pulled my order. I put in 2 status order checks and so i finally get an update saying my orders out for delivery. I can’t say I've had a bad experience but from what i had read in other reviews, I will not be ordering online from them again, hopefully they sent me the right plate carrier in the right color!!! They do have walk in stores on military posts and off post(usually where i went when stations at Ft Stewart)