US Patriot TacticalReviews of uspatriottactical.com

Customer service at Zero! Ordered a uniform from them and an hour later realized I selected the enlisted specialty badge instead of the officer one. I contacted them then and they didn't answer there phones, but left a contact number to which they never replied. I also emailed them and told them that to which I also haven't received a reply. I have tried calling multiple times since I ordered last Thursday. I finally get ahold of someone today who said oh order is locked now and it's custom so there is nothing I can do....hey man that's why I contacted you literally an hour after the order was placed along with an email. He also said we are normally pretty good at answering our phones. OBVIOUSLY NOT. What is the point of customer service when a. you aren't available and b. your only response is nothing I can do when you were negligent it responding. As someone in the customer service business, I am appalled. Horrible experience and will never order from them again. I suggest you don't either.

They added to my order 89.00 and said I ordered that also.Then didn't ship what they said I ordered. They stole my money from beginning to end. And now will not respond to my documented request for either product or money. Do not even look at there crap. They'll say you ordered it. And then steal from you. Bad Biz.

I've never ordered from you before, yet when attempted to order it said blacklisted listed. I'm confused.....

Made an order for two butt stock mag pouches, one black on OD Green. When I made the order both were available, however magically they're on backorder. It took 11 days of waiting before I finally called to figure this out. Worst of all, they could have sent the black one. Customer service was not helpful at all. Dude sounded more annoyed that I was calling than anything. Ended up just canceling the order. Don't recommend, won't be a customer again.

US Patriot is terrible. Ordered boots from them almost 2 months ago and still haven’t received anything, not even an email. When I called after a month of waiting the lady told me that they are “waiting” for Garmont to send them the boots that she said (were supposed to arrive to their warehouse days before I called.) Doesn’t make sense and totally got scammed $160.00…STAY AWAY!!!

I believe this is a total scam website out to steal from folks. I placed an order for an item that showed available and in stock. My credit card was instantly charged for the order and I never received any shipping information. Typically retailers will not charge until a shipment goes out. I tried following up on their website two times and never received a response. I then called the 800 "customer service" number on the site which goes directly into a robot controlled voicemail where you have to request a call back. I have done that twice and still not heard back. Now I have to file a claim with my credit card company for the $98 I was robbed of. Regarding the company reply: (My order # is 00213548. Please cancel it and refund me as the item must not truly be available to ship. I would appreciate confirmation emailed to me at the email associated with the order.)

Ordered a backpack. They said it would ship in 1-3 business days. Over two weeks later I call and they say they will be available in *another* two weeks! Dishonest to say something is in stock when it won't be for over a month.

Found exactly what I wanted to complete my OCP gear for military field exercise. Quality outcome still pending real use.