US Bath StoreReviews of usbathstore.com

Good service

I ordered a bathroom vanity from US Bath Store, but the experience was a mess. The item was delayed by months - when it finally came, it was damaged and didn't match the description. Customer support was unresponsive or gave vague, canned replies and never resolved the issue. On top of that, their return/refund policy felt impossible to navigate; getting money back was a hassle, if possible at all. I wouldn't trust them or order from them again.

They cound not fill my order and were very difficult to communicate with.

If I could give less than one star, I would. I ordered a vanity set and was told I needed to pay an additional $120 for shipping, even though their website specifically says “no shipping for orders over $400.” The excuse they gave was that they didn’t have the product in stock and needed to order from a third-party vendor. They said the shipping was actually $240, but they were being so generous by splitting the cost with me (real angels). I canceled the order and told them it felt like a bait-and-switch tactic — they advertise one thing and do another. Two days later, I emailed them saying I would pay the extra $120 because I couldn’t find anything else I liked. They emailed me another order that was $1,864.00 more than my original order price. I called and was on the phone for over an hour, only to be told the price had changed in the two days since I placed the order and that nothing could be done. I asked to speak to a manager, was put on hold, and then hung up on.

I recieved the sink replacement that I had ordered quickly and it was the correct sink. Since it was a dual sink layout, I had to have the right one, and US Bath Store had it. Well done.

All cool! im happy

Y’all delivered the wrong seat you couldn’t communicate with your warehouse on shipping me the new seats. Nobody in your customer service knew what was going on. I’ll never order another thing from you.

My bathroom vanity arrived in perfect condition and in a timely manner. Its delivery was well communicated.