US Bath StoreReviews of usbathstore.com

Response from US Bath StoreAug 6, 2026

Thank you so much for your wonderful feedback! We're thrilled to hear you found the best price and that your tub arrived in perfect condition. We're also glad our shipping process, careful packaging, and delivery driver exceeded your expectations. We truly appreciate your kind words and your business. Enjoy your new tub!

Response from US Bath StoreJul 16, 2026

Hello, Thank you for taking the time to share your feedback! We're delighted to hear that you found our website easy to navigate and that filtering your search made it simple to find the right master bathroom sinks. We're also glad your order arrived promptly and in good condition. We sincerely apologize for the inconvenience you experienced with the lack of shipment tracking and for not receiving a response to your emails. We understand how important it is to stay informed about your delivery, and we're sorry that we fell short in this instance. Your feedback is greatly appreciated and will be shared with the appropriate team as we continue working to improve our communication and customer experience. Thank you again for your valuable feedback, and we hope to have the opportunity to serve you better in the future.

Response from US Bath StoreJul 3, 2026

We're truly sorry to hear about your experience and understand how frustrating this has been, especially during a remodel. This is not the level of service we strive to provide. Please know that our team is handling your case, and we're actively working toward a resolution. We appreciate the time you've taken to provide the requested information, and we understand your concerns regarding the return process. Our team will continue assisting you with the return and refund, including providing a prepaid return label. Thank you for your patience while we work to resolve this matter. We remain committed to making this right and will keep you updated as your case progresses.

Response from US Bath StoreJun 16, 2026

Thank you for your wonderful feedback! We're delighted to hear that your lighted vanity mirror arrived on time and in perfect condition. Providing great products at competitive prices, along with a smooth delivery experience, is what we strive for every day. We truly appreciate your trust in us and are thrilled to know you'd order from us again. We look forward to serving you in the future!

Response from US Bath StoreMay 22, 2026

Hello, Thank you for your kind feedback! We’re glad to hear everything went smoothly from your first contact with US Bath Store through to delivery. We truly appreciate your recommendation and are happy we could provide you with a positive experience. If you need anything in the future, we’re always here to help. Thank you again for your support!

Response from US Bath StoreMay 18, 2026

We sincerely apologize for the delay and understand your concern regarding the refund and return information. Please note that we are already actively working on your request. Return and refund processes may take some time to complete, especially as our support team is closed during weekends. A follow-up has already been sent to the appropriate team, and rest assured that you will receive an update as soon as possible. We appreciate your patience and understanding, and we apologize again for the inconvenience.

Response from US Bath StoreMay 18, 2026

Thank you for your kind feedback! We’re delighted to hear that you had an excellent experience with US Bath Store and that our team was able to assist you throughout the process. It’s great to know your sauna was delivered on time and that the issue with the accessory was resolved quickly. We truly appreciate your support and look forward to serving you again in the future.

Response from US Bath StoreMay 7, 2026

Thank you for your feedback! We’re glad to hear you found the website easy to navigate and the product information, parts, and assembly instructions helpful. It’s great to know you’re pleased with the faucet’s finish and performance. We truly appreciate your support!