US Bath StoreReviews of usbathstore.com

I ordered specialty railings for my new office. I wanted the brass ones that looked so beautiful on their website. Unfortunately when I received the or older, the handles looked so cheap… And like they had spray painted gold on top of stainless steel. And then the mounts at either side looked more like a yellow spray paint. That didn’t even match the bar. I spent a lot of time researching and thought this would be a reputable company to buy from but I am very disappointed in the product that they sent me. We are in the process of trying to resolve the issue… But I just don’t know if the quality will be up to standard for a high-end office. You would think, because the prices are expensive that you would get a quality product but not in this case. It’s also taking forever to resolve the issue and I need the railings ASAP. Not to mention it took about five weeks to receive the product in the first place.

The communication and shipping have been excellent from the US Bath Store. The package arrived in excellent condition with all parts.

I am still waiting on an update for the balance of my order

The cost of the faucet was out of line with the value. Unfortunately this company was the only retailer that had the faucet available when I needed it, otherwise I would not have purchased from them.

Haven’t recieved my item. Ordered almost a month ago. Terrible communication. Would not order with you all again. Had to call at least 10 times about my order to see where it was because I wasn’t getting any communication via email. They finally sent me an email three weeks later and I also gave them my phone number so that they could text me and no one ever texted me until just now with this survey. This has made my bath remodel take 2 weeks longer than necessary. Absolutely would never order with you guys again.

Great online store. A few weeks ago, I needed a specific replacement part for a vintage faucet, and they had it in stock when everywhere else was out or special-order only. From the start to the finish, it was quick and friendly service

I had to wait almost a month before any updates on shipment. I called two times, texted once and sent an email with no updates just that the shipment team is working on things. When I received my items, the boxes look like they went to war and were shredded and holes all through them. When I opened the first package of three which are mirrors, they were shattered I’ve had nothing but a for experience with this order. I will not be ordering from this company again and I will let local business near me to watch out.

Genial app!